Australia Post could abandon plan to charge customers up to $9 fee for uncollected parcels

Customers who depended on Australia Post were shell-shocked when the company announced that they wanted to charge customers for holding undelivered packages.

Now, they say that they are thinking of cancelling the controversial plan and why?

Customers who depended on Australia Post were shell-shocked when the company announced that they wanted to charge customers for holding undelivered packages.

According to the companies chief Ahmed Fahour, trials for charging customers $9 to hold packages for 30 days showed the service did not prove popular with customers, in fact, they were blasted by consumers.

Herald Sun reported that unclaimed parcels are currently kept at post offices for 10 days for free before being they being returned to senders, reports Herald Sun.

“The early information we’ve got is that 99.6 per cent of all parcels are picked up within 10 days, the question is why bother for the other 0.4 per cent,” said Mr Fahour.

“If customers don’t want it, we have to listen,” he said.

Australia Post said a final decision on the service will be made in a matter of weeks.

source: Australia Post could abandon $9 parcel holding charge

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One thought on “Australia Post could abandon plan to charge customers up to $9 fee for uncollected parcels

  1. Actually,a 99.6 percent retrieval rate means that only four-tenths 1 percent(0.4),didn’t accept their parcels within 10 business-days. My guess is that Australian Post acceptance-rate,is even BETTER. After,there has to be some human error,even in Australia. Logically,a reasonable person should question such high numbers. Does 99.6 percent,actually include,all parcels handled by Australia Post Down Under?

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