Canada Post, which is ending home delivery in urban areas, recently began going door to door to answer customers’ questions.
The Canadian postal service plans to cut costs by ending home delivery in cities and older suburbs during the next 4 years. In these areas, customers will receive their mail and packages at community mailboxes.
“People will raise concerns about litter or the location and things like that, just the kinds of concerns you hear since we made the announcement,” Canada Post spokesman Jon Hamilton recently told the Fort McMurray Today newspaper after customer meetings in Alberta.
“We also talk to people about the fact we’ve had community mailboxes serving 4 million Canadian households for the last 30 years,” Hamilton said.
Canada Post has been struggling with declining mail volumes and high wage and pension costs. The public corporation announced the switch to community mailboxes last year, saying the cost-cutting was needed to avoid having the agency become a significant burden on taxpayers.