In fiscal year (FY) 2008, USPS performed around 5 billion scans. In FY 2013, employees scanned five times that number.
That’s one example of a 2013 success that PMG Pat Donahoe highlights — and thanks employees for — in his latest State of the Business video. Other successes include improved revenue, increased package volume, growth in business with eBay, and launching Sunday Priority Mail delivery with Amazon as the first customer.USPS continues to work with Congress, Donahoe reports, particularly on reforming retiree health benefits. He says a revamped plan would reduce retirees’ annual premiums, save money for USPS and resolve the statutory prefunding issue that is a primary source of current fiscal challenges.
“We need to make sure that current and future retirees — that’s all of us — have a sustainable health care system in place for the organization going into the future,” Donahoe says.
The PMG notes that in addition to obtaining legislation, keeping customer service levels high is key to the future. “We continue to provide excellent customer service as far as timely and accurate delivery and scanning,” Donahoe said, “and beyond the legislation, that’s the most important thing we can do.”