UPS Integrates Chatbot With UPS My Choice — allows customers to get info without tracking number

Customers can use Artificial-Intelligence-enabled chatbot to obtain information about their incoming and recently delivered packages UPS is first U.S. package delivery company to offer chatbot designed for authenticated users Artificial Intelligence supports UPS global logistics network 5/15/17 UPS (NYSE:UPS) on Monday said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about […]