USPS: Mail Processing Clerks move into customer relations roles

10/17/2017 A group of mail processing clerks recently moved into new roles helping USPS strengthen customer service. The Customer Retention Team (CRT) in Dayton, OH, has added about 40 bargaining unit positions represented by the American Postal Workers Union. The employees are responsible for contacting local business customers and helping to address their issues and […]

Video: How USPS handles 17 million packages a day in Arizona during the holidays

The U.S. Postal Service West Valley Processing and Distribution Center in Phoenix is gearing up for the annual rush of holiday packages. Julie Utley, customer relations coordinator, talks about the extra workload. There’s a crash as a slew of parcels, boxes and manila envelopes spill onto a conveyor belt, while employees whiz by, pushing carts […]

USPS not happy with OIG’s report claiming Mail Processing changes increased delayed mail

Statement on OIG report on mail processing and transportation operational changes September 20, 2016 – The Postal Service takes issue with the audit report’s content, analysis and tone, specifically the inaccurate findings that do not correctly reflect the benefits of Network Rationalization. The Postal Service agrees with the report’s conclusion that since mail service scores […]

Rep. Huffman to New Postmaster General: Don’t Close Petaluma and Eureka Mail Processing Centers

Mar 25, 2015 Press Release Huffman: “I am concerned that recent Postal Service decisions regarding delivery service standards will exacerbate the impacts to my rural constituents.” WASHINGTON, D.C.—Congressman Jared Huffman (D-San Rafael) today sent a letter to the new Postmaster General reiterating his strong opposition to the United States Postal Service’s (USPS) plan to close […]

USPS Network Rationalization Phase 2 FAQS for Mailers

USPS Network Rationalization Phase 2 FREQUENTLY ASKED QUESTIONS for Mailers AND THE MAILING INDUSTRY (January 12, 2015)   What is Network Rationalization? The Postal Service is responsible for maintaining an efficient mail processing and transportation network. The pace of change affecting the Postal Service has accelerated due to the ubiquity of computer-based communications, both for business […]

OIG: Postal Service, Customers Would Suffer if Mail Processing Were Privatized

01/08/2015 – A little-noticed OIG report bolsters the union’s position that mail processing plants are crucial to Postal Service operations and should not be privatized. Many Americans view the Postal Service as having only two components: those who deliver mail and those who assist you at the window, the Dec. 8 report notes.  Some have […]

USPS Phase 2 Network Rationalization FAQs includes some answers to service standards, VER, RIFs

As previously reported USPS is moving ahead with Phase 2 Network Rationalization starting in January 2015. USPS quietly made this announcement last week. USPS estimates that approximately 20% of First Class Mail volumes will be delivered overnight and  80% in 2 or 3 days. In August, Megan J. Brennan, USPS Chief  Operating Officer (COO) and […]

OIG recommendation to outsource mail processing operations would harm USPS and customers

Earlier this year OIG recommended that USPS outsource mail processing operations.  OIG had reasoned that several countries have already turned over their operations with success.  But a paper commissioned by OIG tells a vastly different story. As the Postal Service continues to address its difficult financial situation, some have argued that overall efficiency would improve […]

Video: Dear Santa, Didn’t You Get My Letter?

Published on Nov 26, 2014- Will Santa get Cindy’s letter in time for Christmas? Only with YOUR help! Contact your Congressperson, Senators, and the Postmaster General, and tell them to stop the closure of Mail Processing Facilities nationwide, including the Mid Hudson Plant in Newburgh, NY. It’s time to Stop Delaying America’s Mail! This message […]

More than 8,000 San Francisco ballot packs damaged in USPS sorting equipment

It sounds like the U.S. Postal Service has some undemocratic sorting equipment. Or maybe the machinery is just old. Either way,  more than 8,000 San Francisco ballot packages were damaged by postal equipment as they were being processed for mailing, the city’s Department of Elections said Friday.  So far, the postal service has returned 5,456 damaged […]