E-commerce and technology are shaping the way packages are delivered, and creating an increased demand for better tracking and customer service.
“Packages are the future. Scanning is the future. Visibility is the future,” PMG Pat Donahoe said in his latest video message to employees. “It’s critical that we do all of these things right.”
With more customers taking advantage of e-commerce, Donahoe says it is critical to scan and deliver each package accurately and on time. Customers today expect more real-time updates and faster delivery. One way the Postal Service is addressing these growing needs, the PMG explains, is by rolling out new hand-held Mobile Delivery Devices to improve tracking and communication. Continue reading ‘State of the Business: PMG reports on new initiatives’ »