Posts tagged ‘Postmaster General Patrick Donahoe’

(KTVI) – The US Postal Service has been struggling over the past decade, losing billions of dollars because of the decline in mail volume and the rise of the internet and electronic mail. Now there are new strategies and new partnerships in place to keep the US Postal Service going.

Randi Naughton talked with US Postmaster General Patrick Donahoe about the future of the Postal Service.

mposHoeven: New Post Office Improvements to Benefit North Dakota

BISMARCK, N.D. – Senator John Hoeven today announced that the United States Postal Service (USPS) will this week bring Mobile Point of Sale (mPOS) devices to six locations in North Dakota. This development follows Hoeven’s ongoing work with USPS, including advocating for the installation of mPOS, to improve service across North Dakota.

“I have been working hard to see that USPS increases and improves service across North Dakota, especially in the rapidly growing western portion of the state, and I am encouraged by USPS’ decision to add new, smart technology to several locations in our state,” said Hoeven. “The mPOS devices will improve customer service, which is our top priority, and I remain committed to continuing working with the Postal Service to ensure that North Dakotans are receiving the best possible service.”

The mPOS devices that will be installed in North Dakota will allow customer service representatives to process many simple transactions while away from the counter, thus improving customer service. The devices allow USPS to conduct many transactions like emailing receipts more quickly and efficiently. Continue reading ‘Senators say USPS mPOS devices will improve customer service in 6 North Dakota locations’ »

PMG Pat Donahoe presents Teneisha Black with her plaque as new Postmaster of Venetia, PA.

PMG Pat Donahoe presents Teneisha Black with her plaque as new Postmaster of Venetia, PA.

It’s not every day PMG Pat Donahoe stops by a local Post Office. When he does, there’s usually an important reason for the visit.

He made the trip to his hometown Post Office in Venetia, PA, for two important reasons — to swear in Teneisha Black as the new Postmaster and to thank employees for their good work.

“I wanted to stop by and thank you for the job you do,” said Donahoe. “This is my Post Office, and I can attest to the great service you provide. I sign dozens of new Postmaster appointments, and when I saw Venetia, I wanted to be here in person to swear in Teneisha.”

Even with the Postal Service’s top official as a resident and customer, Black’s priorities haven’t changed. “Yes, we are aware of it, and it’s an honor,” she said. We just make sure we’re correct with the mail and make no mistakes.”

With Western Pennsylvania District Manager Jay Phelan, other postal officials and her employees as witnesses, Black raised her right hand and repeated the oath read to her by Donahoe.

“I’m honored that the PMG would take the time to come out and visit us,” Black said. “USPS is a great company to work for, and this is a very special day for me

U.S. Postmaster General Patrick Donahoe talks with Fox News GRETA VAN SUSTEREN about allegations of government credit card abuse by postal workers

It’s Still a Crime: Greta and PMG Donahoe Face Off Over Credit Card Abuse Charges

pmgbusPMG Pat Donahoe says the importance of keeping mail competitive and relevant to consumers is a key USPS strategy.

In his latest State of the Business video, Donahoe discusses ways to implement this strategy. In the video — and in talks with large mailers during the National Postal Forum — he lists four ways to keep the mail competitive:

Milwaukee, WI, Acting Customer Relations Coordinator and veteran Letter Carrier Leon Van Vooren walks up a flight of stairs with City Carrier Assistant applicant Eric Moody.

Staircase to success
Unique approach turns applicants into career employees

In his latest State of the Business message, PMG Pat Donahoe calls on career employees to “reach out” to the thousands of new employees now entering the Postal Service.

The Milwaukee Post Office has taken this message to heart. According to Postmaster Easton Wright, the facility has implemented a unique hiring approach focusing on patience and support.

New City Carrier Assistant (CCA) hires are supported right from the start. They’re personally greeted by Acting Customer Relations Coordinator Leon Van Vooren and given an overview of their position duties. An opportunity to carry a mail satchel, on a voluntary basis, is provided to those interested in learning what carrying mail is all about.

“It gives them an idea of how it feels to carry mail,” says Van Vooren. “Not everyone is hired to be a CCA. But for those who we hire, they know what to expect.”

The approach is to make the CCA experience a personal one. The district is committed to mentoring, training and developing those selected as CCAs to be successful.

Wright said it’s important to keep new employees positively motivated — especially during the rough weather of the past few months. “We invest a lot into training new CCAs,” he said. “Why not do it the right way by building their confidence and skills? Then, they can grow into career employees and set the example for the next round of people.”

napus Despite Monday’s snowstorm and the congressional recess, Sen. Tom Carper, chairman of the Senate Homeland Security and Governmental Affairs Committee, traveled to Washington, DC, to update Postmasters on postal reform legislation at the NAPUS Leadership Conference.

Both the House and Senate have reported postal reform bills, which are awaiting consideration by the full House and Senate. Carper described the legislative effort as a long, slow, tedious process.

He acknowledged the way we communicate has changed and people are less dependent on the mail. “Does that mean the Postal Service no longer is relevant?” he asked. “Absolutely not.” Carper said he and Sen. Tom Coburn, the committee’s ranking Republican, want to pass legislation that ensures the USPS isn’t just hanging on, but that it’s vibrant and robust. Continue reading ‘Sen. Carper and PMG Donahoe Paint a Brighter Future for the Postal Service’ »

Changing media landscape, integration with digital technologies, strong return on investment sparking reappraisal of mail’s role in marketing mix

WASHINGTON — In a keynote speech at the National Postal Forum—the annual mailing industry trade show—Patrick R. Donahoe, Postmaster General and Chief Executive Officer of the Postal Service, today described a changing attitude of marketers toward the role of direct mail as a means of attracting and retaining customers.

“We’re seeing mail being used in some tremendous new ways—especially as part of integrated marketing campaigns,” said the Postmaster General. “All of this is leading to a reappraisal of the role of mail in the marketing mix—and we’re starting to see the beginnings of that reappraisal.” Continue reading ‘Marketers Giving Mail A Fresh Look, Says Postmaster General’ »

PMG Pat Donahoe says there’s a lot to like in legislation designed to help USPS restore financial stability and make basic improvements in its business model.

In his latest state of the business video, the PMG reports the proposal, S.1486, is “a good bill for the Postal Service and the postal industry.” Donahoe believes the bill sets a course for a positive future, with provisions that include:


March 5, 2014—As it has for the past four years, the Obama administration’s budget proposal for 2015 defers to the misguided wishes of Postmaster General Patrick Donahoe by calling for the end of Saturday mail delivery and for allowing the Postal Service to “begin shifting to centralized and curbside delivery where appropriate.” Rather than eliminate or repeal the pre-funding burden, the budget would simply restructure and re-amortize the liability for future retiree health benefits, pushing the problem off into the future.

The 2015 budget proposal also would make permanent the 4.3 percent exigent postal rate increase enacted in January, an increase that the Postal Regulatory Commission had set to expire in two years. Continue reading ‘NALC: Obama’s 2015 budget follows PMG’s misguided lead on Saturday delivery’ »