Follow My Delivery enhancement gives customers more visibility
UPS today announced the launch of Follow My Delivery, a new enhancement to the UPS My Choice® service that offers unprecedented flexibility, convenience and visibility on the day of delivery. More than 22 million UPS My Choice members in the U.S. utilizing their mobile devices or computers can now monitor the progress of their most urgent UPS® Air and UPS Worldwide Express® packages on a live map. The new Follow My Delivery map feature enables delivery recipients to see a detailed view of where their package is located when it’s out for delivery. UPS plans to expand the Follow My Delivery feature to more services in the future.
“We have continually improved the industry’s most powerful tool of its kind and today we made it even better,” said Teresa Finley, Chief Marketing Officer. “Follow My Delivery is the latest example of how we use technology to improve the ecommerce consumer delivery experience from the point of purchase to the time of delivery.”
Since the launch of the UPS My Choice service in 2011, UPS has given consumers the control and flexibility they want and need to manage their deliveries. In addition to the UPS My Choice solution, the company works closely with leading ecommerce retailers worldwide to achieve profitable growth by implementing a suite of UPS ecommerce solutions. This includes omni-channel, web order marketplace fulfillment, simplified returns, UPS Access Point network, fully-landed price information, multi-language web storefronts, customs clearance, and other vital products and services to accelerate both domestic and international ecommerce.
“Another example of UPS’s technology that helps customers drive sales and build online consumer loyalty are UPS My Choice customized delivery notifications,” added Finley. “With these custom notices, our e-commerce retailers are able to send a tailored discount offer, product referral or thank-you message to their online consumers as part of UPS My Choice delivery alerts.”
UPS My Choice members receive an email or text message the day before a shipment arrives. If they won’t be home, they can re-route most packages to their workplace, a neighbor’s home or a nearby UPS Access Point™ location.
The UPS My Choice service is a key feature of the UPS Mobile™ App, which is available in 16 countries. The app is helping transform consumers’ expectations for package delivery and has been downloaded more than 8 million times on iOS and Android devices.
UPS can expand retailers’ access to international markets through UPS i-parcel, an innovative technology service that helps internet retailers and exporters in the US and UK give international shoppers a seamless shopping experience. UPS i-parcel connects merchants to 100 million global consumers through an integrated platform that includes language translation, local currency options, fully landed prices and low-cost shipping options, all on the retailer’s web front end.