USPS Detroit NDC takes unique approach to reduce ‘missent parcels’

Team approach
Plant reduces ‘missent parcels’

7/21/17 Detroit District’s largest facility has taken a unique approach to slash the percentage of parcels that are processed and dispatched to an incorrect zone.

Through the efforts of a special team of managers and employees, the Detroit Network Distribution Center has reduced these “missent parcels” by 55 percent, dropping from 3,300 to 1,400 parcels per week.


Detroit District Distribution Operations Manager Desiree Brooks and Network Distribution Center Clerk Anthony Gibson-Smith verify labels are placed in the correct bins recently

“We started with little changes that ended up making a big difference,” said the team’s leader, Distribution Operations Manager Desiree Brooks.

For example, the team found that labels weren’t being properly inserted into automated tray equipment, while other labels were being printed incorrectly.

In addition to fixing these problems, the team made other changes, including adding quality control checks and introducing visual aids to help employees use automated equipment properly.

The team that implemented the changes is one of several being used by Detroit District to make service improvements. The teams are part of broader efforts to improve USPS performance.

One of the keys to the Detroit team’s success has been the inclusion of employees who use parcel-processing equipment.

“My experience working on the machine supports this project,” said NDC Clerk Anthony Gibson-Smith, a team member. “My co-workers are eager to assist too. We all want to make a difference.”

source: USPS News Link

8 thoughts on “USPS Detroit NDC takes unique approach to reduce ‘missent parcels’

  1. Looks like the MDO in my plant, sleep standing pretending to keep an eye on employees.

  2. is it “unique” to make sure the labels are correct in a mail processing facility???

  3. The fact that there were 3,300 missent packages to begin with is embarrassing!

    The crux of this article is, “YEAH!! Look at us, we are trying to do our jobs correctly!!”

  4. They had to come up with some kind of “solution” even how ridiculous it looked.

  5. “Involve the employees.” What a concept! I remember a quality guru (W. Edwards Deming IIRC) saying “Management does not have all the answers. Your workers do.” This is from around 1985-1990 ish. Where has Postal Management been all these years??

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