USPS say disruptions to mail transportation by air across Caribbean results in using cargo ships

A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers:

We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to get your valuable mail to your loved ones, friends and business partners in Puerto Rico and the Virgin Islands.

Just like our neighbors and customers across the Caribbean, our post offices on the islands are experiencing a lack of stable Internet service and disruptions to phone services. That means our traditional mail tracking options into and out of Puerto Rico and the U.S. Virgin Islands are still not widely available. And that means we are unable to provide our normal levels of package tracking to these destinations. However, we continue to upload real-time scan data as quickly as our access to cellular services is restored.

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USPS continues to expand service in Puerto and US Virgin Islands during the aftermath of Hurricane Irma and Maria

In addition, extra demand for flights into the Caribbean have resulted in some disruptions to mail transportation by air. To offset this, the Postal Service is now sending additional quantities of mail by cargo ships to Puerto Rico and the U.S. Virgin Islands and processing it as quickly as we receive it on the islands. We know this means it may take a little longer for the mail to arrive. And without our usual levels of electronic tracking, we understand you may be concerned about delayed tracking information.

We want you to feel confident about what you send and to assure you that the mail is secure and is moving. We know how important your mail is. And we are doing everything possible to get that mail to your family and friends on the islands as quickly and safely as we can.

All incoming mail service is available in Puerto Rico and the U.S. Virgin Islands. All customers are receiving mail through pickup at Post Offices or delivery.

All offices will be open for retail services in addition to mail pickup and delivery during their regular hours with the exception of those listed below:

  • Arecibo, 00612, 9 a.m. to 5 p.m.
  • Caguas, 00725, 9 a.m. to 5 p.m.
  • Carolina, 00983, 9 a.m. to 5 p.m.
  • MOWS, 00936, 9 a.m. to 5 p.m.
  • Plaza Las Americas, 00918, 9 a.m. to 5 p.m.
  • Ponce, 00731, 9 a.m. to 5 p.m.

Customers served by the following offices should pick up their mail at alternate pickup locations:

  • Aquada, 00602 — Alternate location: Rincon, 00677. Hours are 8 a.m. to 3:45 p.m.
  • Areciblo Pueblo, 00612 — Alternate location: Arecibo MPO, 00612. Hours are 9 a.m. to 5 p.m.
  • Arecibo Cotto, 00612 — Alternate location: Arecibo MPO, 00612. Hours are 9 a.m. to 5 p.m.
  • Juncos, 00777 — Alternate location: Juncos Municipality Library, 00777. Hours are 9 a.m. to 4:30 p.m.
  • Plaza Carolina, 00985 — Alternate location: Carolina MPO, 00984. Hours are 9 a.m. to 5 p.m.
  • Punta Santiago, 00741 — Alternate location: Humaco, 00791. Hours are 8 a.m. to 5 p.m.
  • Toa Alta, 00953 — Alternate location: Toa Baja Pueblo, 00951. Hours are 8 a.m. to 4:30 p.m.

The following offices will be open for PO Box mail and delivery only:

  • Aguas Buenas, 00703.
  • Aguirre, 00704.
  • Arroyo, 00714.
  • Atocha, 00733.
  • Barranquitas, 00794.
  • Cabo Rojo, 00623.
  • Caguas North Station, 00725.
  • Catano, 00962.
  • Ceiba, 00735.
  • Florida, 00650.
  • Hatillo, 00659.
  • Manati, 00674.
  • Marina, 00681.
  • Ramey, 00603.
  • Rincon, 00677.
  • San Juan AMF, 00985.
  • Toa Baja Pueblo, 00949.
  • Trujillo Alto, 00976.
  • Vega Baja, 00693.
  • Yabucoa, 00767.

Puerto Rico islands

The following office will be open for PO Box mail and package pickup from 9 a.m. to 4 p.m.:

  • Culebra, 00775.

The following office will be open for PO Box mail, package pickup and delivery from 8 a.m. to 4:30 p.m.:

  • Vieques, 00765.

St. Thomas

The following office is open for retail services in addition to mail pickup and delivery:

  • Havensight, 00802, 9 a.m. to 4 p.m.

The following offices are open for mail pickup and delivery from 10 a.m. to 4 p.m.:

  • East End/Tutu Mall for addresses in ZIP Code 00805.
  • Emancipation Gardens for addresses in ZIP Code 00802.
  • Charlotte Amalie, 00801 — 7:30 a.m. to 5 p.m.

Customers served by the following office should pick up their mail at the alternate pickup location from 7:30 a.m. to 5 p.m.:

  • Veterans Annex, 00802 — Alternate location: Charlotte Amalie, 00801.

St. John

The following office will be open for PO Box mail, package pickup and delivery from 9 a.m. to 3 p.m.:

  • Cruz Bay, 00830.

St. Croix

The following offices are open for retail services in addition to mail pickup and delivery:

  • Christiansted, 00820, 00821, 9:30 a.m. to 2 p.m.
  • Downtown, 00822, 9:30 a.m. to 2 p.m.
  • Gallows Bay, 00824, 9:30 a.m. to 2 p.m.
  • Sunny Isle, 00823, 9:30 a.m. to 2 p.m.
  • Kingshill, 00850, 9:30 a.m. to 2 p.m.

Customers served by the following office should pick up their mail at the alternate pickup location from 7:30 a.m. to 5 p.m.:

  • Frederiksted, 00840 — Alternate location: Kinghill, 00850.