USPS to reduce staffing (RIF) of Customer Service and Post Office Operations Managers

From National Associations of Postal Supervisors (NAPS) :

The Postal Service has released it’s staffing proposal for Manager, Post Officer Operations and Manager, Customer Service Operations along with the timeline outlining the associated Reduction in Force. In addition, the Postal Service has released an analysis of each respective position. This will be updated as we receive more information.

USPS to change staffing (RIF) of Customer Service and Post Office Operations ManagersSome of the proposed changes:

Manager Customer Service Operations (MCSO) work in large Post Offices and manage the day to day activities of several stations & branches.

PR note: Salary for MCSO range from low $70,000 to high $115,000 (estimate only without PFP and other bonus, incentives )

 Current Criteria: 1 MCSO authorized per 10 carrier stations

● Two levels of MCSOs: EAS-23 and EAS-25

 All MCSO’s are EAS-23 except:

● One EAS-25 MCSO authorized only when the Post Office has a Level 24 Station

MCSOs reallocated based on overall workload
 Net gain of 18 MCSO’s (144 positions to 162)
 14 offices lose
 31 offices gain
 54 offices with no change in # of MCSOs
 MCSOs would only be allocated in PCES and complex EAS-26 offices

USPS to change staffing (RIF) of Customer Service and Post Office Operations ManagersManager Post Office Operations (MPOO) provide operational oversight to large numbers of post offices within a District.

PR note: Salary for MPOO range from low $70,000 to high $135,000 (estimate only without PFP and other bonus, incentives )

 Current criteria: 1 MPOO for every 100 offices

The grade level distribution is based on the office levels with in the District.
 Three levels of MPOOs: EAS-22, 23 & 25
 No Senior MPOO

EAS-25 MPOO’s
 District must have at least two Level 24 offices to earn a 25 MPOO
 District with ten or more Level 24 offices earn two 25 MPOOs
 EAS-22 MPOO’s
 Total PTPO (6 hour), Level 18, 20 and 21 Post Offices within the District determine the number of EAS-22 MPOO’s
 RMPOs not included as they report to APO
 The balance of earned MPOO’s are EAS-23USPS to change staffing (RIF) of Customer Service and Post Office Operations Managers

To review the Postal Service’s plan for MPOO/MCSO- click here.

To review the RIF Timeline- click here.

To review the MPOO/MCSO analysis- click here.

17 thoughts on “USPS to reduce staffing (RIF) of Customer Service and Post Office Operations Managers

  1. There’s dust on most of these senior fossils and they keep their rate for 24 months regardless of the deck being shuffled. There are enough lower level positions open for these clowns so what will land up happening is people being paid 24 for 22 work, 20 for 18 and so on down the line.

    During the “transition” they burn up their unused sick (as they are defacto allowed to) while someone acts in lieu of, so for a given open 18 job for instance someone will be paid 18 to do the job and someone will be paid 20 to sit at home. I’ve seen enough to know that any so-called RIF has never EVER resulted in fewer EAS and support staff. Worse now than it’s ever been.

  2. Does anyone see a Shell gas station closing down on Sat so everyone can go down to Quick Trip to gas up. Not a good business practice.

  3. And the customer are wondering why no one staff’s the window’s and close on Sat. instead of one day during the week.

    • Postal service making wise decision in reducing staph. Customer service and MPOO salaries create the need to reduce numbers. Craft jobs being eliminated should reduce need for high salaried district managers.

  4. Just all a numbers game. None of the evil empire will lose their job. shake and bake and see you back next week. they eat their own

  5. Give the letter carrier a buyout. That way ,there would be extra money to give dumbass managers who refuse to buy stamps and toilet paper for their office.

  6. This is simply a “shuffle-snow-job”. They’ll move people around a bit, change their titles but not their “duties” (doing nothing all day), and give them a slight bump in pay because the new title will be extra glamorous sounding which justifies higher pay.

    • 3 window clerks in a level 18. A joke. Does revenue and customer traffic justify? Stood in line 15 minutes at a level 22 which had 2 window clerks. 1 clerk explaining something with a family of Hispanics and other waiting on customers. UPS store has 3-4 employees and there isn’t any long line in and out quick.

  7. We have a stupid P/M and an ignorant supervisor in a level 18 office just to watch 3 clerks.After 10:00 AM the both of them do nothing…..

  8. I don’t think so, they protect their teams for benefit, they just change the job title, salary remain no changed, it is how the system work, don’t be fooled.

  9. Managers getting removed? I’ll believe that when I see it, although small offices in rural areas already have gotten their tickets punched. I don’t want to see people lose their jobs, even many in management, provided they are decent people and not part of the whole suicidal rampage that started with Fatass Donahoe and continues. It shouldn’t be hard to figure who will get the ax, who will get reassigned, and who will get demoted.
    Those part of a district’s or Area good ol’ boy incestuous club will probably stay put, given some other worthless title and continue to do nothing but interfere and fuck with operations any way they can. This would include relatives in high places, blatant ass kissers and others who do (ahem) other “duties” to retain their positions. Assume the position.
    Reassignments will go to those just under the District level, POOMS, higher level postmasters who “play nice” with their bosses and again, toadies connected one way or the other who are busily sabotaging everybody who gets in their way by any means available and possible. This is where the sucking up will be at its peak.
    Demotions may mean smaller offices, and who knows, maybe a reversion to a craft position. Now, wouldn’t that be a hoot? Imagine a stupid, mean spirited supervisor who shits all over his craft and suddenly finds out he’s been demoted to the low regular position as a city carrier or clerk. Now, our supervisor is a good egg, and because he’s a rarity in that respect who actually has been quite fair and has backed us up over and over, our city carriers would not seek revenge. It’s probably a rare supervisor out there who still has some scruples left, and I can assure you out of the three we have, this one is the only one worth a damn. The others are mean, worthless and will rat out their own mothers to stay out of hot water. While it would be funny to see them have to lower themselves to the scum level and do craft work, I’m not sure I’d want them carrying mail because they’d do a terrible job. How many people do you know who got into management got there because they were really good craft employees?
    The ones who get the ax should be the ones who are the most incompetent, cause the most trouble, and make work life miserable for everybody around them. I would include the management in Oakland who wouldn’t allow clerks to call 9-11 for a worker who was struck by a heavy object on a belt over his head and died of severe head injuries, while people stood around, afraid to call 9-11. Would he be alive today if somebody had had the balls to do the right thing? I think anybody who played a part in that tragedy should be out on their ass.
    I guarantee you regardless of what rule management imposed as far as emergencies go, I would call 9-11 immediately if it was one of my co-workers, many of whom have become dear friends over the decades. Fuck management in that situation.
    Meanwhile, expect your local managers to get downright maniacal when news of pending reassignments or removal come to your offices.

  10. Our office has recently cut 2 ftr clerks as they retired and then usps “created” another supervisor job! Now we have a PM & 2 Supervisors to watch 6 clerks in a level 21. I don’t see any RIF cutting out Mngt. !

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