USPS wants postal employees to use Interactive Voice Response system to report unscheduled absences

The Postal Service is reminding employees how to report their absences when they take unscheduled leave.

You must call the Interactive Voice Response system at 877-477-3273 to report any unscheduled leave as soon as possible. To request unscheduled leave, select option 4 when prompted.


Here are some additional tips to remember:

• Have your employee identification number ready. You’ll be asked to enter the number to report your absence via phone.

• You can key in your responses. You’ll also be asked to specify the type and expected time off of your illness. For example, if you have strep throat and expect to be out for two days, you should specify “illness or injury” and “16 hours.” Other options include “personal emergency,” “community disaster” and “wounded warrior.”

If your illness restricts your ability to talk, you can use your phone’s numerical key pad. Also, if you are reporting your illness the morning before your shift and expect to miss one day, you should report “today” as both the start and end date.

• You will receive confirmation. When your call is completed, you’ll receive a confirmation number. You should record this number as your receipt.

Employees are also being reminded to take precautions to avoid contracting or spread the flu during this year’s influenza outbreak.

The Leave LiteBlue page has additional information on sick leave. Employees with questions can also email Timothy Day, a Human Resources program and policy analyst.

source: USPS News Link

One thought on “USPS wants postal employees to use Interactive Voice Response system to report unscheduled absences

  1. It doesn’t work. It won’t take you’re responses. You cannot key in everything, you must speak for certain things. It takes me on average 15 minutes and 3 tries. I never hit them for 1 anymore, always 2 days it’s so frustrating.

    Of course anyone who’s ever banged in knows this. Or you could just text the boss, that’s what everyone where I work does.

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