The U.S. Postal Service fell short of its own goals for customer service last year, <according to a new report from the agency’s regulator.

The Postal Regulatory Commission’s report says that 78.4 percent of the USPS’s customers – either from households or small- to medium-sized businesses – said they were either very or mostly satisfied with the agency’s service.

The USPS had been shooting for an 82.5 percent satisfaction rating. The agency conducts its own surveys to gauge customer approval that also include larger businesses. But those bigger companies were not included in the Postal Service’s overall satisfaction score.

The regulator’s report comes shortly after the Postal Service announced that it would shutter as many as another 82 mail processing centers starting early next year.

USPS falls short on customer satisfaction goals