PIEDMONT, Calif. (KGO) — An East Bay woman is complaining that an arbitrary and inflexible position by the U.S. Postal Service has kept her from receiving her mail for two weeks. The USPS claims it is all about preserving carrier efficiency.

“You had to bend down, and it was inconvenient,” Donna Schmitt said. The Piedmont resident says it was a matter of convenience and a good faith effort to replace a mailbox that was rusty and falling off the wall, “And also I thought the post office carrier would enjoy not having to bend so low, so we picked a place that was good for both of us.”

But the letter carrier on Schmitt’s route was none too pleased, leaving a cryptic sticky note on her box saying the move was against post office policy, without permission. And if the box wasn’t put back within seven days, delivery would halt; which it did, December 26.

Read more: USPS stops delivering East Bay woman’s mail over technicality | abc7news.com.