A Jacksonville, Florida postal customer shares with PostalReporter.com the treatment she received from Postal Supervisor while picking up an express mail package at the post office.
* I tried calling the Post Office to see where my Express mail was and found out they changed the phone number to two Jacksonville, Florida Post Offices without changing it at the facility and on-line – so when you call you get a message to hold, then it goes to busy…..
1. Received a Priority Mail Express envelope on 10/26/2015 – I was not at home to receive the package and got the note stating to pick up the package at the post office after 10:00 AM, 10/27/2015 – I drove to the PO on 10/27 at 1:30 PM – after waiting patiently in line the teller states my package is on the truck and if I sign the slip of paper the package will be redelivered on 10/28/2015 – (did this – gave her my drivers license (1))
2. 10/28/2015 the mail came and no Express Mail – therefore I drove to the post office again (way out of my way)
3. 10/28/2015 (while at the PO) I asked to see the Supervisor so that I could find out what happened. The teller buzzed the Supervisor and I waited at a separate location within the PO – nobody showed up, I got back in line and told them she did not show up, they buzzed her again, I repeated this step 3 time – finally after getting in line, I simply asked if my envelope was there.
4. The teller looked at my ID (2) and went to the back to retrieve my envelope. And because she remembered me she said the Supervisor would be there to talk to me. I said, “I’ll just take the envelope” – this did not work she took the envelope and gave it to the Supervisor.
5. The Supervisor put the envelope back on the shelf – came around to see me and asked for my ID (3), then she proceeded ever so slowly to retrieve my envelope and pretended to not find it – everything was in slow motion at this point. I watched her look on the shelf that she just put my envelope and finally found it.
6. The Supervisor comes back to me and asks for my ID (4) and if my address was correct on my drivers license (?) Shen then asked me to sign a blank piece of paper (?)
7. I admit I flung the paper back to her because I was tired of everything – I spent one hour in the Post Office, TWO trips, and 4 ID verifications – I wanted out of there with my envelope. When I flung the paper back to her, she threw me out!!!!
8. Observation – The people working at the Post Office play a game with the customers, they want to make your experience miserable. They want to flaunt their authority/power. According to all of the people I spoke to on the phone through their Customer Service and the Tellers at the facility, nobody appeared to know what was going on with my package.
9. Conclusion – I had to show my ID 4 time, but nobody at the Post Office wears name tags, therefore you cannot make a complaint stating better facts such as who handled your mail. I did get my envelope and I want to thank Paula, (phone) customer service. Paula was not able to help me but she at least was NICE.
source: USPS customer Mary Jo
customers be dammned! the US POSTAL CIRCUS is run for the corrupt po mismanagement team, bloated salaries for a bunch of low IQ types with no college education and to secure bonus money for fraud based mail count ponzi scheme. that dear customer is where it starts and stops. do yourself a favor and use UPS or FDX!
The post office is full of employees who hate their job but are stuck in it. They take out their frustrations on the customers. Best thing you can do is report it to the district manager, you can find that information out easily. This will get some heads turning.
It’s not the workers that create this environment, but management. You would be shocked to see how they treat your mail. What matters to management is they get their bonus and avoid any type of problem.
Management treating you like a jerk… sure. Rarely do managers get prosecuted or removed from service for any wrong doing on their part. This has fostered a “I’m above the law, I can do as I want” mentality. You just experienced what most craft employees have to deal with on a daily basis.
If you want things to change complain to your senator and send a letter to the Post Master General; 475 L’Enfant Plaza, Washington DC 20260 or send an email: pmgceo@usps.gov
If you are going to the Post office to pick up mail an ID is ALWAYS required! Unless it’s a caller service….where do you work, certainly not the Post Office?
If you are going to the Post office to pick up mail an ID is ALWAYS required! Unless it’s a caller service….where do you work, certainly not the Post Office?
Mark must be a stupid visor. Why else say the customer must show his ID is required, 4 times!. Does Mark work at the PO? Apparently not or is trying to justify the lack of customer service. Name tags a part of the uniform? Sure it is…. Depends on what day it is. Get real.
Where is it written that you are required to show ID for Express mail? Just give her the envelope and get her on her way. Duh!
Postal mgmt, literally, considers customers a nuisance at best.
Yea, the Mgr. was being disturbed so she was playing with the customers emotions! You must also not work for the Post Office!
Got to be more to this story.
Typical of todays unethical, incompetent and immoral thugs that run the Post Office
today. These stupidvisors and unmanagers consider themselves above the rules and order clerks to play games at the windows and if they don’t they are disciplined.
Imagine how they treat employees if they treat the customers this way. GO TRUMP
Weed out these simpletons
It’s pretty obvious to me that the address on the ID the customer was presenting didn’t match the address on the package and that’s why the customer didn’t get the package. If people would take the time to correct their addresses on their ID’s then they wouldn’t have a problem picking up packages at the Post Office. Fed Ex and UPS also require the addresses to match. Just because your name and picture are on the ID as John Smith, doesn’t mean that it’s your mail. The name and address determine that it’s actually your mail.
She didn’t state that the addresses didn’t match, you should never assume anything. I’m sure the Mgr. was just being a douche about it because she had to be called to the front.
It happens all the time where I work….stupidvisors called to the window for a customer 4-5 times before any of them move! Then are very disrespectful when they get there.
Name tags are part of the Postal window clerks uniform, so you are incorrect!
You have the date and times. A proper investigation can be conducted to get to the bottom of this issue to make sure it doesn’t happen again. You don’t need to see name tags. The documentation is there to do a proper investigation of this incident.
There must be more to the story, I am sure. But, this is standard mode of operation for most in postal management. Try not to blame the clerks, though some might have issues, but most of this type of treatment is brought on by directives by local and upper management. For the past 15 years, window staff has been reduced, and customers have been barraged with excessive “Mystery Shopper” questions, and don’t think for a moment that this is not done for the purpose of making customers want to go elsewhere…it is exactly that! The mandatory questions, asked by the clerk and closely monitored by management in fear of discipline, are meant to make the customer angry, not to make the mail safer…we all know real bad guys will never answer the questions honestly. Usually postal managers have no experience with the position they hold, so they hide their lack of qualifications with abuse of customers and employees.
You need to retire if your doing that! Or better yet tried for treason….you put your hand up and swore to a bunch of things when you were hired. I’m sure your proud of under cutting the rest of us by pushing customers to our competitors, you are Postal Mgt. material!!
I tell all my customers who ? anything to use UPS or Fedex because we have no customer service anymore….. The USPS will take your $ and not care, and the unions won’t help any if it affects the # of members it has…. that is the realality of the situation we are in wether you believe me or not. I have been in this business a long time and know what is happening
I hate to see these kind of stories because they are inexcusable. I would hope the supervisor especially would be reprimanded, but knowing postal management like I do, that ain’t gonna happen.
So Mary Jo, if you read this, let me tell you that your experience is indicative of the attitude management most of the time has against the customer. That doesn’t mean there aren’t rotten window clerks, rural and city carriers either, far from it, but pound for pound the worst service you’ll ever experience will be at the hands of a supervisor or other management personnel who probably got where they were through favoritism, sucking up, or connections to people who could get them into management.
It’s all political, and while there are good supervisors out there, and managers and postmasters, I regret to say the majority are not. I can assure you that in my office you would not have been treated like that. I am afraid some postal workers like to lord it over customers, why, I couldn’t guess, because while we’re paid fairly, we certainly aren’t any better than any other average wage earner.
Of course, you can run into assholes in any business at any time. You are right to complain, and I hope you get positive results. Do not assume however every postal employee is like that. I will go out of my way every day to see to it my customers on my route get the right mail. There are a few of us old timers who still think we are a service to the public and should act as such.
when I came to PO 29 years ago the difference in pay from a top tier clerk and a top tier stupidvisor was 5 thousand dollars. fast forward to 2015 and the spread-$56,821 for a clerk and $77,026 for a level 17 stupidvisor is around 20K. in that time they downsized the union work force and have increased the mismanagement. GO TEAMSTERS!!!!!!!!!!!! DONALD TRUMP 2016-2024!!!!!!!!!
Sounds like the Rolla Mo PO!