The post office on North Tenaya near Smoke Ranch is still having problems getting people in and out quickly. Some customers Tuesday waited more than two hours for registered or held mail. One man waited nearly three and a half hours to pick up three small packages.

“It’s ridiculous,” Linda Plackowski said. “Their customer service system sucks.”

Plackowski waited an hour Monday before having to leave for an appointment. She spent two hours in line Tuesday.

Managers at the Red Rock Vista post office wouldn’t tell us why there was such a long wait or what they’re doing about it. A supervisor referred us to the USPS media contact in Denver.

Source: You Ask. We Investigate: Frustration mounts as post office lines stretch over two hours – Story