An in -depth report of post offices servicing the neighborhoods of Harlem, East Harlem, northern Manhattan and the north-west Bronx
Table of Contents
Introduction
Top five complaints
Complaints and demographics by neighborhood
Specific problematic incidents and concerns
Suggestions for improvement
Conclusion
Photographs
Post Office addresses
7/24/2018 NEW YORK, NY – Today, Representative Adriano Espaillat (NY-13) released an in-depth report of the United States Postal Service (USPS) facilities throughout New York’s 13th congressional district following numerous complaints received from his constituents. In a letter to USPS Postmaster General Megan Brennan, Rep. Espaillat details the results of his district survey of 13 postal facilities serving Harlem, East Harlem, northern Manhattan and the north-west Bronx and outlines recommendations to help improve customer service, accountability and efficiency.
“I have long been concerned about the United States Postal Service’s (USPS) ability to provide prompt, reliable, and efficient services to our community and often hear from my constituents about their concerns and frustrations with long wait times, reduced staff and language barriers when visiting local post offices,” said Rep. Espaillat. “I surveyed each of the post office facilities within my district and met with several USPS senior leaders to express my concerns. I fully believe that through innovation and working together, we can provide reliable service and ensure residents can fully utilize the important benefits provided by the USPS.”
The 2018 report titled, “A United States Postal Service (USPS) report for New York’s 13th congressional district: An in-depth report of post offices servicing the neighborhoods of Harlem, East Harlem, northern Manhattan and the north-west Bronx,” outlines several recommendations based on a survey of the 13 postal facilities located in the district that would help improve engagement and daily interaction with USPS and its customers.
The following is a snapshot of recommendations from the report:
- USPS employees should regularly host townhall meetings to allow for public exchange and engagement;
- USPS should maintain records of anticipated wait times at each postal facility and ensure adequate personnel;
- USPS should maintain records of erroneous delivered or lost mail;
- Implement customer service training for all USPS employees;
- USPS branch staff should reflect the community it serves, including bilingual or multi-lingual employees in diverse communities.
Dear Postal customers;
We don’t care about your service complaints.
Signed,
Postal Mgmt.
Time to cut back on stupidvisors. Revert as many as possible to carrier craft. The managers wife could maintain the coffee pot leaving him free to run the office. I remember at the station the phone would ring for ever. The stupidvisors would just look at each other and let the phone ring till the caller gave up!
Good luck with all that
O K ⁉️
SIMPLE: MORE EMPLOYEES AND GOOD MANAGEMENT OF THOSE EMPLOYEES PROBLEM SOLVE. ONE OF THE MAIN PROBLEM I SEE IN THE USPS IS LACK OF EMPLOYEES.
wonder if the dolt congressman knows PO mismanagement raised their staff 25% and cut the workers 40%……..they don’t teach that at Harvard Business School, only in IOD Muffin Meagan Brennan’s pea brain! that’s my Postal Circus!
The short staffing implementation has come from the very top of the mis-management chain…Meghan Brennan. The Postal Service has come to “Reverte” clerk bid jobs by saying there are not enough “Earned hours” for that job to go back up to create all the short staffings. Yet we have PSE’s working over 40-60 hours a week and the few regular employees at the stations working 56 and over a week. All that OverTime and Penalty hours equals out to an addition 3-6 clerk jobs per station at just straight time for everyone working 40 hrs a week. It stupidity at every level of management. Lastly my one station lost $160,00.00 (in 6 months) in passport revenue because they didn’t have a clerk to work it. Nobody cares.
It’s an election year I bet, otherwise no one cares about those customers or the USPS. The public has turned into an infant wanting more and more and giving back nothing.
THE CART HAS SO MUCH MAIL IN IT THAT IT IS TO HEAVY TO CARRY UP THE STAIR TO GET IN THE BUILDING . IF YOU BRING CART IN EACH BUILDING SOON YOU BACK WILL GO OUT AND THE USPS ALWAYS TELLS US { SAFETY FIRST}LOL ..
The customer should speak English. Of course, if they are an American. Illegals should be deported.
Nobody wants mail, lets just shut the doors and turn off the lights.
(Yawn)…nothing will change