12/15/2020 The USPS is “gridlocked all over the place” as a historic number of packages flood the system for the holiday season, USPS officials say.
In addition to an “unprecedented surge” in shipping demands this season, the organization has been dealing with cost-cutting measures put in place by Postmaster General Louis DeJoy, and even limited staff due to coronavirus regulations and sickness due to coronavirus. Together, these setbacks have created massive wait times on everything from shipping packages, to first class mail. But USPS customers aren’t the only ones left waiting.
“Sitting about eight hours of the day waiting in line to get unloaded, then we get up there to the dock and we can’t offload because there is no space to put the stuff,” said Terrance Briscoe, a truck driver, to WBAL TV.
He says that the situation is so dire, carriers like FedEx and UPS have stopped accepting shipments, leaving the service with no option other than to take the influx of mail “one day at a time.”
“UPS and FedEx have shut us off. Nobody can keep up right now, but we don’t have the luxury of turning people down. They’re sitting on so much mail right now that it’s almost one day at a time in these facilities.”
Although the USPS has denied claims of limited staff due to cost saving measures, anecdotes from employees seem to say otherwise. A few anonymous USPS employees in Baltimore told News 11 that an entire shift of workers had been eliminated from their post office in order to save money, and a letter carrier in Detroit told the Washington Post that many of his coworkers had been assigned two eight-hour routes each day to make up for missing employees and to help with the pallets full of undelivered boxes. Additionally, according to public payroll data, approximately one out of every five hours worked throughout the entire agency has been an overtime hour so far during the month of December.
“I don’t think anyone, including the post office itself, knows just how bad delays are,” said a letter carrier in Philadelphia.
According to Kristin Seaver, chief retail and delivery officer of the Postal Service, the shipping demands put on the USPS this season have not even peaked yet, but are expected to sometime this week, and had this to say about the situation: “We thank our customers for their continued support, and we are committed to making sure gifts and cards are delivered on time to celebrate the holidays. We continue to flex our network including making sure the right equipment is available to sort, process and deliver a historic volume of mail and packages this holiday season.”
While not a government entity, FedEx and UPS alike have been experiencing similar influxes in shipping demands, forcing them into an overflow situation, one that flows directly into the overwhelmed USPS. FedEx has hired 70,000 seasonal employees, shifts to seven day operations, and has even sped up Sunday delivery, but has still been working proactively with customers to warn them of the potential delays.
“Delivery drivers, warehouse employees, and support staff across the globe are tirelessly and safely working to meet the surge in demand this holiday season on top of volume increases created by the COVID-19 pandemic,” said FedEx spokesman John Scruggs.
“Everybody is doing their best to try to accommodate this. There’s a reality, though, that the increase that has been seen in the package industry, writ large, was really planned for over the next three or five years instead of the next three or five months. It’s a real conundrum to have that much growth in that period.”
“There’s a lot of standstill now. With trucking, you’re on a time schedule and most of the truck drivers are going to have to stay here and wait until tomorrow,” said trucker Fronrue Tarpeh, who was stuck waiting at a USPS location in Cleveland just last week with fellow truck driver Miz Azamkloe, who claimed to have been waiting for 15 hours.
via Truckers are behind the scenes of the current mail crisis and it doesn’t look good
As a small online retailer located in NE PA who uses USPS exclusively, the backlog of undelivered mail is causing major headaches. It is taking at least 2-3 weeks to get a package out of the state. The issue has been raised with regional customer service, local post office and state senator & representatives to no avail. There also seems to be no way to process mail in the order it was sent ie a FIFO system. As an example, I shipped 2 packages to the same customer at the same time on 11/16/20. One arrived on 11/19 and as of 12/19 the other still has not arrived.
I’m also a small online retailer in NE Pa and In the same dire straits. A number of my customers are still waiting for packages mailed Priority on 12/4 & they are getting understandably anxious. Not only are the packages not being delivered, they are also not being tracked beyond Phila. I just emailed Sen Casey & will be emailing Sen Toomey and am asking my customers to notify their senators and congressmen.
This problem was going on way back in June, and July with priority packages. I sent legal information back then to Chicago from Michigan . The court contacted me after faxing them. That they wanted me to be online, as the depending on the movement
of the mail may really delay important matters. All of delivery services of UPS, FEDEX,
AMAZON, and any other company are busy like never before. I deal with them all, but
USPS seems to be the ones really missing the goals.