Recently, the United States Postal Service (USPS) changed the way it handles Registered Mail received from other countries. The items are now processed in the First Class mail stream once they arrive in the U.S. This change has resulted in the following:

• Registered Mail (USA) items may not be scanned and a signature at delivery may not be obtained.

• The number of claims for lost or undelivered Registered Mail (USA) has increased significantly.

As a result of these issues, Canada Post is suspending the Registered Mail (USA) service effective January 13, 2014. The suspension does not apply to Registered Mail sent within Canada or to International destinations.

The suspension will remain in place until Canada Post is confident that the service performance of USPS has improved enough to offer the Registered Mail (USA) service to its customers once again.

In the meantime, customers who require proof of delivery and a signature are encouraged to use the Xpresspost – USA service which is also available as a prepaid envelope.

Xpresspost – USA service is ideal for the difficult-to-replace, time-sensitive and/or confidential documents, such as passports or financial papers, which had previously been sent by Registered Mail (USA).