mystery shopper

Apr 1st

USPS Second Guessing Decision To Change Mystery Shopper Program

After USPS implemented changes to the unpopular Mystery Shopper Program, some postmasters and managers are second-guessing the decision. PR note: Three clerks in my office were disciplined for not asking all the questions under the old format. Although it is agreed that clerks cannot be disciplined for failing a Mystery Shopper Survey, Bay-Valley District management […]

Dec 30th

APWU: USPS Announces Changes To 'Mystery Shopper Program'

APWU Web News After years of APWU complaints, the Postal Service has notified the union that the Mystery Shopper Program will be altered beginning in January 2011. Retail Associates (RAs) will no longer be required to follow a precise script when waiting on customers; instead they will be permitted to “customize their questions to best […]