CIO Jim Cochrane

PMG Pat Donahoe has appointed Jim Cochrane as Chief Information Officer (CIO). The appointment takes effect immediately.

As CIO, Cochrane will oversee the integration of technology and innovation in all aspects of USPS operations. This includes directing the advancement of new mail intelligence, engineering systems, information technology systems, payment technology and corporate information security to meet the changing needs of today’s marketplace.

“As the Postal Service continues initiatives to add value to the mail for our customers, technology and information products and services are increasingly important to our corporate strategy,” said Donahoe, “Jim is well-suited to lead our efforts in these areas.”

Previously, Cochrane served as Product Information VP, where he was responsible for innovations in technologies and tracking systems, including the Intelligent Mail barcode (IMb) and Intelligent Mail package barcode (IMpb). The team’s efforts resulted in ongoing improvements in scanning and tracking performance, leading USPS to record-high service levels in those areas.

Throughout his 39-year postal career, Cochrane has served in a variety of roles, including Product Visibility and Operational Performance VP; Ground Shipping VP; Associate Vice President of Marketing and Strategy for the Expedited Package Services strategic business unit; and Associate Vice President of Sales for the former Northeast Region, where he was responsible for commercial sales of $12 billion annually.

Prior to those roles, Cochrane served 25 years in operations, including positions as district manager of Customer Service and Sales for the Washington, DC, Metropolitan Area, and Northern Virginia senior plant manager.

Cochrane holds a Master’s Degree in Public Administration from American University’s School of Public Affairs.