PMG Donahoe praises improved scanning rates
National scanning rates recently reached 96 percent, an important milestone that PMG Pat Donahoe praises in his latest State of the Business video message to employees.
“You are doing an excellent job with scanning. It’s the best we’ve ever done,” he says. Donahoe encourages employees to keep the momentum going by continuing to scan mail and packages properly.
When a mailpiece is scanned “delivered,” it must be actually delivered. Also, when customers are home, carriers must make every attempt to deliver any packages and avoid leaving notices to pick up packages at the Post Office. “It’s our responsibility — it’s our job — to make sure we get that done,” Donahoe says.
http://youtu.be/hk5TDKUNTYI?list=PLF1E12CB9A3C4F564
Accurate scanning reduces calls to USPS Customer Care Centers and strengthens the Postal Service’s bottom line, Donahoe says.
Four years ago, approximately 10 percent of USPS revenue came from its package business — a number that hit 22 percent this year and is expected to reach 25 percent next year. To continue growing the package business, the Postal Service recently reduced prices for 6- to 20-pound packages. “That will be big for us,” the PMG says.
Donahoe also updates employees on how USPS is testing grocery deliveries in the San Francisco area, and on the Staples Approved Shipper Program.
The PMG concludes by thanking and encouraging employees. “Thanks for everything you do,” he says. “Keep up the great work with scanning and keep up the great work with service.”
What’s this “our” crap, Donuthole ?
*We* are doing it, no thanks to you.
Mrod sounds like someone that never attends meetings or gets involved in anything the Union tries to do, but he is the first to complain about how ineffective the Union is. He probably thinks he and he alone is actually worth what he is paid. Typical.
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FLASH!!! Letter carrier caught on video eating a customers birthday cake while all the other perishables spoiled … – . –
I agree with you mrod
This guy STILL has his job?! UNBELIEVABLE!!!!!!!
Doing more for less the unions are so worthless
I wish my coworkers and supervisors knew what customer service really means! Fast, Accurate, and Smile!
More “smokescreen” for what is really going on…appease the masses Pat!
Well Mr. PMG , You got that right ! SERVICE is THE word ! !