Postmaster General issues statement on operational excellence | PostalReporter.com
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Postmaster General issues statement on operational excellence

WASHINGTON, DC — Postmaster General Louis DeJoy issued the following statement today:

The Postal Service is in a financially unsustainable position, stemming from substantial declines in mail volume, and a broken business model. We are currently unable to balance our costs with available funding sources to fulfill both our universal service mission and other legal obligations. Because of this, the Postal Service has experienced over a decade of financial losses, with no end in sight, and we face an impending liquidity crisis.

Congress and the Postal Regulatory Commission must enact legislative and regulatory reforms to help address the situation. At the same time, it is imperative for the Postal Service to operate efficiently and effectively. Indeed, there are alternatives to every product that we offer, and the only way that the Postal Service can continue to provide prompt, reliable, and affordable universal postal services for all Americans over the long-term is by vigorously focusing on the efficiency of our operations.

To start with, we must better adhere to our existing operating plans, which were developed precisely to ensure that we meet our service standards in an efficient and effective manner. It is evident that the Postal Service has the ability to improve in that area. On the day that I was sworn in as Postmaster General by our Board of Governors, the Postal Service Inspector General issued a report entitled “U.S. Postal Service’s Processing Network Optimization and Service Impacts.” In that report our Inspector General indicated that the Postal Service spent $1.1 billion in mail processing overtime and penalty overtime, $280 million in late and extra transportation, and $2.9 billion in delivery overtime and penalty overtime costs in FY 2019. Yet, even after incurring these additional costs, the Postal Service has not seen material improvement in our service performance scores. While we did not fully agree with all aspects of OIG’s report, we did not dispute the fundamental conclusion that we need to redouble our efforts to focus on our plans to improve operational efficiency and to further control overtime expenditures. The Postal Regulatory Commission has also recognized in its most recent reports that the Postal Service is not on a sustainable path, and that we continue to fall short of achieving our service targets with regard to the majority of our market dominant products.

The Postal Service has spent the last four years unsuccessfully trying to obtain reform legislation from Congress and pricing reform from the PRC, while remaining focused on the efficiency of our operations.  Given our current situation, it is critical that the Postal Service take a fresh look at our operations and make necessary adjustments. We are highly focused on our public service mission to provide prompt, reliable, and efficient service to every person and business in this country, and to remain a part of the nation’s critical infrastructure. However, changes must be made, and we will refocus on all of the items within our control, and propose changes to some that are not, in order to ensure that we will be able to continue to fulfill our universal service obligation to all of America.”

26 thoughts on “Postmaster General issues statement on operational excellence

  1. So when a citizen donates the right amount of cash the one that gives is rewarded with a nice high paying suck job. How much would I be required to donate to become a naval Admiral? What sham, Our “great leader wants the Postal Service to go under and he wants to deny citizens from voting by mail. He votes by mail, while other citizens that vote by mail are liars, cheats, and engage in fraud. He can go to hell. I resent being called a liar just because of what I do as he does, vote by mail. He is honest, while I,m a cheat. The ravings of a dictator. Don’t do as I do, Only do as I say!

  2. I agree with trimming the fat at the top. But let’s point some fingers at ourselves for a minute. We have so many carriers that call out so often. Most if not all of our overtime is just simply covering vacant routes. Sick calls, BS injuries, and laziness. Let’s go after these guys. Show up to work or quit. Pretty simple. I can at least speak for what’s going on in our office. Most if not all of our problems could be fixed by regular attendance. That’s not Management’s fault. It’s our so called brothers and sisters that our putting the screws to is. Lots of problems to fix but we do need to take a look in the mirror sometimes.

  3. This new idiot/Trump lacky poses quite a conundrum for Postal Trump fans of which there are many and that are nowhere near retirement. Their entire slop regarding Dems is they’re gonna take my gun and Mexicans (that many of them hire) are evil. In fact only Repubs have ever touched their guns, Bush and Trump (bumpstocks).
    Facts are ONLY Dems have always supported the PO, so yes please do vote away your jobs, see if the private sector buys your light duty bullshit, your weekend extending FMLA, your vet status total protection for ANYTHING. I dare you !

  4. Liar. He is working for his financial interest and for voter suppression. This is so transparently a grifter operation. Don’t fall for it folks. This guy needs to end up in Federal prison.

  5. Need to get rid of a lot if supervisors who SIT alll day in a office and that’s it. Make city carriers work like rural carriers and STOP the overtime they abuseTo many chiefs and not enough Indians. Management is unorganized they don’t know how to run a office.there are 3 supervisors in my office and the left hand doesn’t know what right one is doing. They also cost hrs in our office out the roof. It’s a joke

  6. I am very concerned for the USPS…please save this important public service. I am a Trump supporter but cannot vote for him if he allows the USPS to go under (privatization). The President would lose votes not only from all the postal workers but their extended families as well. Just think of the thousands of unemployed men and women. My son has been a mailman since he was 19 years old; he is now 45. That has been his life! His wife is also a carrier, without their jobs they could lose EVERYTHING! PLEASE SAVE THE POST OFFICE.

  7. You need to address the overspending by the PO on managers and supervisors! We have a postmaster and 2 supervisors in a level 21 office! Ridiculous! Don’t start at the bottom! We are the ones doing the actual work of “service”! Address amazon and how they are raping the PO every day by paying so little!

  8. What a joke!!

    U.S.P.S
    United States Postal SERVICE.
    This is not a buisness for Profit, It is a Public Servics. Take a poll of the public confidence in thier own personal peace of the SERVICE. Thier own mail carrier that they can trust and talk to. YOU SHOULD BE HONORED TO HAVE THE JOB OF THE ONLY UNITED STATES BRANCH OF THE GOVERNMENT THAT IS IN DIRECT CONTACT WITH EVERY AMERICAN!
    YOUR NOT CUZ YOUR JUST A BUISNESS MAN LOOKING OUT FOR #1, I SALUTE YOU WITH ONE FINGER 🖕

  9. The first thing that should be done is stop the required 50 yr prefunding of retires health benefits. No other company or business is required to do this.

  10. I guess a political appointment really does not know how things run here.
    The trucks run on time yet there is no mail in them. That happened with the express mail on Saturday July 25,2020 in Framingham. Ma. All the express mail stayed in Boston and were all failures, but the truck left on time. I guess we give the new PMG an attaha boy! Then the informed delivery does not work any more cause the mail is still at the plant cause the truck had a dispatch time to meet and the informed mail was still in the machines. The customers are waking up to the fact their mail is being delayed, its on their phones.
    We continue to kiss Amazons ass yet they don’t show up on time on Sundays and employees sit around waiting to deliver a handful of packages. I guess it must be the employees fault yet the new PMG has a little more than a month in and he’s come up with new ways of losing money. Why not try an grow the business and do Postal Banking ,in 2 years you would be in the black.

  11. I guess a political appointment really does not know how things run here.
    The trucks run on time yet there is no mail in them. That happened with the express mail on Saturday July 25,2020 in Framingham. Ma. All the express mail stayed in Boston and were all failures, but the truck left on time. I guess we give the new PMG an attaha boy! Then the informed delivery does not work any more cause the mail is still at the plant cause the truck had a dispatch time to meet and the informed mail was still in the machines. The customers are waking up to the fact their mail is being delayed, its on their phones.
    We continue to kiss Amazons ass yet they don’t show up on time on Sundays and employees sit around waiting to deliver a handful of packages. I guess it must be the employees fault yet the new PMG has a little more than a month in and he’s come up with new ways of losing money. Why not try an grow the business and do Postal Banking ,in 2 years you would be in the black.

  12. And we will be giving out his phone number when the complaints start pouring in

  13. I couldn’t agree more. I work for the postal service. I am currently going back to school to get out of working for the postal service. This place needs some serious help.

  14. When I see three supervisors and a 204B in our office i believe that is way to many. I love this job but believe we have way to many supervisors at each station. Thanks for your attention to this comment. Please respond.

  15. We are not a broken business model, we are a service for everyone in this country.

  16. Postmaster General has no knowledge on how the Postal Service works. How can we trust him to do his job when he never been a Postal employee prior to Trump appointing him and even Trump has no knowledge on how the Postal Service runs or the regulations we must follow. Put someone in that has Postal knowledge on how the Postal Service operates.

  17. Get the governments hands off of the United States Postal Service.
    I honestly believe those of us that have retired can now freely tell you how to save the USPS. If only someone would listen.

  18. The reason for all that overtime and extra trips and extra work is running everyone else’s packages at belo priority pricing… it takes extra time to load and often second trips need to be made because our vehicles aren’t big enough, then at every delivery to park, curb wheels, shut off your vehicle, remove the keys, secure the vehicle, go to the door (wherever that may be) find a secure place for the pkg, alert the customer (due to Covid we are avoiding ringing doorbells), safely return to vehicle, buckle in, start it back up, blinker, renter traffic, or continue delivering. Now times that by 100-200 times a day for a mounted or rural route, and those are just the pkgs to the door. I sort and deliver mail for over 800 mailboxes, servicing over 1,500 customers daily… with approximately 85 buisnesses, do package pick ups too. We are people, NOT machines. If they charged an appropriate rate for Amazon pkgs and last mile delivery they could be making 4 times as much or even cut parcel delivery in half and make twice as much, in much less time.

  19. As Trump has said before and all of us that work there know, the place is terribly mismanaged. The reasons are varied but include incompetent, unqualified managers promoted based on everything but competence, managers not held accountable, and too many employees that for whatever reason won’t come to work. The PMG, and many of you newbees, would learn something looking into the tenure of former PMG Marvin Runyon, another outsider that tried to turn this place around, He eventually had to have security to protect him from death threats from those in the bureaucracy that were threatened. If the postal service has indeed been focused on the efficiency of it’s operations for the past four years as DeJoy has stated and lost that much money, those who have been in charge have some questions to answer, as does DeJoy, Are these people those whom he is trusting to turn it around this time? Their track record leaves a lot to be desired,

  20. The craft isn’t the problem. Amazon is. Without amazon we wouldn’t have overtime.

  21. How about downsizing upper mgt it’s always the people that work that take the brunt. Stop trying to screw the hard working union members

  22. Rather focus just on the field operations they need to trim all the fat at the top to many chiefs and offfice personnel that bring nothing to the bottom line

  23. Cutting service is not the answer. I think part of the answer is make some structural changes in management. The post office has been top-heavy for many years. Way too many people sitting behind a desk that don’t even touch the mail

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