SAN ANTONIO, TX — Hundreds of postal customers are making their own mail runs on the city’s northwest side.
The problem: there’s a backup in changing the locks on mailboxes within subdivisions.

“The people who send me mail, they pay postage. They’re paying for something to be delivered to me, and it’s not getting delivered to me. And I spend my money, time and gas going to the post office to collect it,” said Chris Rogers, who moved into the Alamo Ranch area and who has been waiting a month for his mail to make it to the mailbox.

Postal officials tell new tenants and homeowners in an effort to reduce identity theft, they need to get new mailbox keys and new locks, issued by the post office. But newcomers say the 10-14 days they were quoted for mail service has ballooned.

San Antonio postal customers locked out of their mail