Retail Customer Experience

Jul 31st

New Retail Experience for USPS by GrandArmy

Nearly a year ago we reported on changes at the United States Postal Service (USPS) that involved renaming some of its services and the introduction of a freshly-designed set of boxes, envelopes, and tubes that were received with a modestly encouraging response. More interesting than the final result was that we were having a conversation […]

Nov 27th

Postal Clerks Suspended For Not Asking Hazmat Question About Perfume?

Earlier this year USPS modified the HAZMAT questions to include perfume that Window Clerks  (Sales and Service Associates) are required  to ask customers.  Let this article be a reminder to Window Clerks to ask all  of the HAZMAT questions. Why? Well,  some Postal Managers/Supervisors are issuing discipline for Window Clerks’ failure to do so . […]