Sprint to cut service to USPS smartphones Feb. 28

  January 6, 2016 Updated January 7, 2016 Sprint will drop service to Postal Service smartphones Feb. 28. Employees with USPS-issued Sprint phones must switch to another approved carrier — such as AT&T, Verizon or T-Mobile — before service is cut. The process for switching is now underway. Information and instructions can be found online. […]

USPS transforms ‘mystery shopper’ program

USPS has improved its “mystery shopper” program to simplify the evaluation process and help Post Offices address customer service issues as soon as they occur. The program — officially known as the Retail Customer Experience (RCE) — sends independently contracted mystery shoppers to Post Offices to evaluate customer service. Shoppers then document their experiences by […]

USPS seeks ideas to improve workplaces

USPS News Link 1/04/2016 Tools of engagement – USPS seeks ideas to improve workplaces The Postal Service wants to hear your ideas to strengthen employee engagement — and it’s giving you several ways to share your suggestions. Employee engagement describes employees’ involvement, enthusiasm and positive contributions to the organization. Beginning Jan. 5, USPS will introduce […]

USPS developing “holistic wellness” program for postal employees

USPS aims to improve employee wellness year-round December 22, 2015 Open season has ended, but that doesn’t mean Postal Service employees should stop thinking about their health and wellbeing. “This shouldn’t be just a one-time-a-year focus,” Chief Human Resources Officer Jeff Williamson says in a new LiteBlue video discussion. “We shouldn’t just look at our wellness […]

USPS: Flexible Spending Account enrollment extended for additional week

Although open season has ended, the Postal Service is giving employees extra time to enroll in flexible spending accounts (FSAs). The new deadline is Dec. 21. FSAs allow users to set aside money pretax to pay for health and dependent care expenses. For 2016, the maximum amount that employees can contribute to FSAs has increased […]

USPS: Sunday surge – Seven-day package deliveries boom during holidays

The Postal Service is delivering more holiday packages on Sundays than ever. USPS, which offers year-round Sunday deliveries in several cities, expands the service during the holidays. Since this year’s expanded morning and afternoon deliveries began Nov. 29, package volumes have spiked by about 50 percent. The increases are expected to continue through Dec. 20, […]

Public holds Postal Service in high esteem, poll shows

More Americans have a favorable view of the Postal Service than any other government agency, a new survey by the Pew Research Center has found. Eighty-four percent of respondents view USPS favorably, ranking it highest on a list of 17 federal agencies. Rounding out the top five: the National Parks Service (viewed favorably by 75 […]