PMG Pat Donahoe has announced the selection of Jim Nemec as vice president, Consumer and Industry Affairs (CIA).

In his new position, Nemec will manage customer support for USPS, from small business or individual consumers to large corporations and commercial mailers. He will manage relationships with the mailing industry and find practical solutions and simpler ways for customers to work with USPS, thereby encouraging growth in the mailing industry. He also will oversee the Office of the Consumer Advocate.

“Jim’s vast experience in customer relations will serve us well as we continue to make our customers the focus of everything we do,” said Donahoe.

Nemec, a 28-year veteran at USPS, began his career as a mail handler in Lancaster, PA. He is a former district manager, senior plant manager, and once served as the Baltimore Postmaster. Prior to his appointment as CIA VP, he served as the Operations Support manager for Capital Metro Area.

A recipient of the Deputy Postmaster General and Chief Operating Office award, Nemec holds degrees from Pennsylvania State University and Villanova University. He is a U.S. Army veteran.

Nemec, who will report to the Deputy Postmaster General, began his new assignment Sept. 14.

via USPS News Link Story – New Consumer and Industry Affairs VP.