- Project Title:
-
Package Delivery Scanning – Chicago District
- Start Date:
-
Monday, August 24, 2015
- Estimated Report Release Date:
-
February 2016
Today the U.S. Postal Service uses several delivery status events to create a fully visible delivery system. It has increased its tracking from five to 13 possible scanning events, and uses both active and automated barcode scanning to track packages. Package tracking events can be viewed via the Postal Service’s Track and Confirm system.
The Postal Service uses package scanning data to measure service performance so it is visible to customers. Performance is measured from when the Postal Service first accepts a package for delivery and scans it as received to the first stop-the-clock scan event. The postal carrier uses a handheld scanner to perform this stop-the-clock scan, which indicates the Postal Service’s commitment to deliver the package is complete.
The Postal Service’s goal is to provide world class visibility for its products and service. However, customers across the country are posting comments to social media sites about their experiences with Postal Service carriers. Many customers are commenting that carriers are not delivering or attempting to deliver their packages even though USPS.com tracking indicates otherwise. Carriers are required to scan packages they deliver or attempt to deliver at the point of delivery.
- Have you received notification that your package was delivered, but not received your package?
- Have you received notification of an attempt to deliver your package, but no attempt was made by the carrier?
- What improvements can be made so carriers can more accurately provide delivery scans for customers?
Source: Are Carriers Correctly Reporting Package Deliveries? | USPS Office of Inspector General
They need all packages scanned at 100 % other wise they DO NOT get their bonuses. Management does not care if they’re delivered. Just the scans are important.
These packages scanned are for their bonuses. They don’t care if they’re delivered or not. They need ALL the packages to be scanned in order to get the bonuses. Don’t be fooled into believing that they stopped theses bonuses. They are here to stay.
i remember the good old days before scanners. people at work have time to check on there packages when some days we carriers don’t have time to take a lunch.
Here’s what happens if you as a carrier follow management’s orders to scan packages as delivered before you leave the office.
You become the pigeon. If you overlook that parcel, somebody steals it off a customer’s door step or breaks into an NBCDU, or you misdeliver it because you’re afraid of management and are running whatever route you’re on, it’s YOUR ass that will be cooked.
You can and will be charged with falsifying scan codes. Management will deny they ever gave you the order. You will be severely disciplined, and I have seen one carrier removed for doing it. So you’re in a jam. You have to follow orders, right? What do you do?
You write down the address of the parcels and get a witness like your neighboring carrier who will step up and support your claim you were ordered to scan parcels before going out on the route. Tell your steward immediately. If they won’t respond, call your National Business Agent. Management is falsifying records for bonus purposes and to satisfy their superiors and making it so you get the grief if something backfires. Write down that you were ordered to scan the parcel, the day, address and the supervisor’s name who gave the order, if you have to do it later.
Never let them bully you into performing unsafe duties, violate a medical restriction or break the rules of the Handbooks and Manuals.
Carriers are ordered to scan mail before they leave post office. Managers/Supervisors/Postmasters have to ‘keep their numbers up” regardless of the customers. What a bunch of immoral, lying, cheating, and useless tools that ran this great service into the ground.
They are being told to scan priority and accountable mail before leaving the office? One of our rural subs was severely disciplined for that and later got canned for doing something else equally stupid.
NEVER let management tell you to do something that is a violation of the M-41 or the M-39. If they insist, like scanning packages before you leave, get your steward involved, document it, including the package numbers and grieve it on the grounds that management is forcing you to not comply with the M-41 Letter Carrier’s Handbook and Manual. They also violate Art. 19, which forbids them from disobeying all postal handbooks and manuals.
If your NALC steward or branch is lazy and don’t want to do anything about it, call your NBA or the NALC Headquarters.
I cannot understand the disconnect here! Is it carriers not even attempting packages and then taking them back to the unit for a customer to pick up?? All you have to do is leave it at the door-unless it is not a safe area.
Sending a customer to the office is ridiculous for ANY reason whatsoever as the clerks are all being downsized (that will never stop) and it is extremely time consuming to the customer not to mention frustrating that just ultimately leads to an angry experience.
So what is it the scanners or the carriers?
this postal OIG should concentrate on the 99% of postal mismanagers who have no university education. workers at UPS, FDX, USPS are similar working class types…….its the Management that makes UPS & FDX great. on a scale of 1-10 the po mismanagement is a minus 50. Mr OIG…you can not fix stupid no matter how hard you try. po mismgt is dumber than dirt. the blame game of the workers makes you look just as stupid!
The carriers are being told to scan every package period and the ones they don’t attempt are being scanned by supervisors at the end of the day even if they were not attempted all to show good scores. The post office better start using some ccas to just run packages if they really want to provide the service they say they are.I know this is true I am a clerk at a station .
You should be filing a class action grievance. Forcing you to disobey your clerk handbook, is grievable.
Plus, if it backfires, they can turn on you like the rats they are and try to discipline you for breaking the rules and denying they ever told you to. You are a clerk, I see, so you should talk to your APWU representative. This is fraud on management’s part, deliberate falsification of forms and could result in removals, although I’m positive those orders come from POOMS or District. Don’t let them do this because, as I told somebody else, they’ll lower the boom on craft to cover their asses. This is pathetic.
If you want your package in your mailbox, don’t be parking directly in front of yo mailbox. You have a driveway and a garage, use it. And while you are at it you can ask UPS to stop putting their barcode stickers over the delivery address.
The OIG should stick its nose where the sun don’t shine.
Unfortunately many Carriers are intimidated by supervisors who will do anything to meet their goal. Often, especially with Amazon the goals are the most important function.