WICHITA, Kansas – The U.S. Postal Service announced it has signed a lease for its newest Customer Care Center.
The new call center will be housed in a 49,000 square-foot building at 4509 E. 47th St. South in Wichita.
It will field calls from customers across the nation.
“The Postal Service is committed to providing exceptional customer service from purchase to delivery and all points in between,” said Vice President Consumer and Industry Affairs James Nemec. “Our goal is to ensure each and every customer contact is a pleasant and satisfying one.”
The Customer Care Center began operations in July 2014 at the former Remote Encoding Center location at 2601 S. Oliver St. in Wichita. The Customer Care Center employs approximately 250 employees, many of whom worked at the Remote Encoding Center. The Postal Service plans to relocate to the newly-leased facility by Jan. 31, 2015.
The Customer Care Center will enhance the customer experience by providing a single point of contact from query to resolution. Wichita is one of four USPS Customer Care Centers nationwide; the others are in Troy, MI; Los Angeles and Edison, NJ.
The Postal Service’s Customer Care Center network began transitioning to a new business model in 2012 that benefits customers by offering them a single point of contact while being fully managed and operated by Postal Service employees. In Fiscal Year 2013, the network responded to 76 million customers by phone, email and through usps.com.
USPS Call Centers to Open by March 2013 And Staffed By Clerks (September 16, 2012)
The USPS has determined there will be three Customer Care Call Center locations with at least 1,100 Clerk Craft duty assignments, including a mix of 70 percent career and 30 percent rehabilitation-status employees. Each call center location shall become part of the bid cluster for the postal nearest installation.The centers will be in Troy, MI, with a career clerk complement of 170, scheduled to open Oct. 1, 2012, and Los Angeles, with a career clerk complement of 485, scheduled to open January to February 2013. A third site, to be determined, with a career clerk complement of 445, is scheduled to open March 2013. more
If you can’t dazzle em with Brilliance ( which management isn’t capable of ) baffle em with B.S.