Postal Service Statement on Informed Delivery Accounts
Informed Delivery is a free and optional notification feature that gives residential consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. More than 13 million users are enjoying the benefits and rewards of Informed Delivery.
Unfortunately, in a very few number of cases, criminals have committed the crime of identity theft and then used the stolen identity information to set up fraudulent Informed Delivery accounts. It is important to note that Postal Service customer identities are not compromised by using the Informed Delivery feature. The fraud referred to is a matter of identity theft that has already been perpetrated by a criminal.
Creating a fraudulent account is illegal and punishable by law. Customers have two options available to report a potentially fraudulent Informed Delivery account (or to block their address).
- Report online at https://uspshelp.custhelp.com/app/ask_id. The link can also be accessed from the Informed Delivery email digest (user support) or dashboard (email support).
- Or call Technical Support at 1-800-344-7779.
The Postal Service’s Informed Delivery is in full compliance with federal privacy laws and was launched in close coordination with USPS’ Privacy Office, the Corporate Information Security Office, and the U.S. Postal Inspection Service, whose sole mandate is to safeguard the entire Postal Service system.
Informed Delivery is a secure platform designed on industry standards and best practices.
Anyone who give any personal info. the USPS is a fool.
Does anybody know, at what point during processing, the “images” received in “Informed Delivery” notifications are taken? I often receive images for mail I don’t receive for another day or two. I’m just curious if maybe the images are sent and then there’s some issue later during processing, like a mis-sort, or is my PO not getting all the mail delivered each day.
You’re not getting your mail each day. Occurs throughout the country due to the lack of service priority caused by postal mgmt.
the images are taken many times during the processing of mail. the final one used comes from the second pass on the dbcs machine when the machine is putting the mail in delivery order. if you are not getting the mail when the informed delivery states you are having a delivery issue and should complain until it is sorted out.
Thanks. That makes sense. So, every time a piece doesn’t show up, I’m gonna click that box that indicates: “I did not receive this mail piece.” I know the local PM gets an inquiry they have to respond to, including contacting the customer.