Residents of the West Hightwower Place subdivision in North Richland Hills say, for the last four years, their mail has been consistently misplaced or misdelivered.

“We have people that have not received checks,” said Melony Cartwright McDaniel, president of the home owners association. “They’ve had to stop payments on checks. They’ve not received bills. They’re getting late charges. It’s ruining their credit.”

Resident Todd Piatt says, about four months ago, he mailed a package to his family in Canada. He said the package still hasn’t arrived.

“They went in and looked and they said the package was in Germany,” he said.

source: U.S. Postal Service Apologizes for Misplaced Mail