September 27, 2014- HUNTERSVILLE, N.C. -– USPS denies $200 lost package insurance claim after they delivered it to the wrong address. Their reason for denial to sender? “It was delivered.”
Glen Benton says, “I asked her how her new phone was, and she said she never got it. So I said what do ya mean, it says it was delivered.”
Benton bought a Samsung Galaxy Mini then shipped that new cell phone to his mom in California by priority mail. Because it was a new smartphone, he thought he’d better buy the insurance offered by the Post Office. It wasn’t much, just $3.30, a real bargain considering he would need that insurance.
The Post Office out in California even admitted their mistake in a letter showing the intended address and the address the package was “actually” delivered to a few miles away. The supervisor there in California even said Benton “should be entitled to the insured amount…,”but nope, his claim was denied.
They don’t have to read or spell, just lie!
bonzo just wants to complain about management….period
bed tine for bonzo:
Before you open your ‘yap’ about “po mismanagers” having no college education, you should first learn how to spell GUESS!!
‘gues’??? REALLY???
what the public does not know is that 99% of po mismanagers have no college education. at our plant we have a female in charge of in-plant support who is a real low IQ moron, dumb as a rock, gues what she did before she came to the post office? barmaid. donehoe was just a clerk, from the looks of it, not a very good one.
Most likely a CCA that was not given proper training and then screamed at daily to hurry hurry or you will be fired and what happens when we hurry we make mistakes. It is a shame what management does to employees coming into the system now a days everything is about numbers to hell with service I got to have my numbers to get my bonus.
I see a story such as this, and being a regular carrier, I wonder who misdelivered the parcel in question? Was it a regular, or a CCA. Never seem to this out, in these types of stories!
As an agent at one of the 4 USPS Customer Care Centers, I can assure you that we misdeliver on a staggering basis and I have personally taken calls from customers who found themselves in the same situation as the one in this story. In some instances, they have been waiting for their claims to be honored months after the parcel loss occurred through a carrier simply not paying attention. Couple those instances with scans that are totally missing and the lack of concern when the customer call their local station for resolution [that is, when a Supervisor actually bothers to pick up the phone and conduct personal business with them] and we have some very, very angry customers.
That’s when agents such as myself are supposed to not only placate their hostility – but also to reinforce that the USPS is really doing a good job!
And I thought working in a P&DC was DIFFICULT!!!
At first i wholeheartedly agreed w/ the guy, till i started to wonder, “Wth happened to the original?” That may have been what the post office was so adamant about. Tracking down the first one. So i guess someone got a free phone. Post office is probably harrassing the hell out of whoever they actually delivered it to. Good for the guy tho to not have to wait any longer..3 months and a news story later.
You people always bitchin’ cause we made a lil error. Go to the address we delivered it to and get your %$#@#$ back…wuzz da problem? This will not effect my bonus..haha
and people wonder why the usps is circling the drain.
Now that this story has hit the news, he should be able to get his $200.00. Why does it have to be like this? Do we really need this kind of press? We are told that our business depends on customer satisfaction and good service and then management does some thing like this that makes the news. Bad enough when they find a wacko mail carrier who’s stock piling the mail, but this kind of thing should never get so far as the news.
That should be on every news channel in the country.
The PO at your service….