Even though he paid for shipping insurance, a Carlsbad man said he couldn’t get the United States Postal Service to pay up after a drum part he sold online went missing in the mail.

“A couple of weeks later, the man called and said ‘Hey where’s my part?’” Matt said. “I eventually refunded his money assuming I would be refunded by the post office.”

Matt gathered the paperwork and submitted the claim to USPS but it was denied. Matt appealed the decision but it was also denied.

“And then the third appeal, they said ‘well actually you didn’t prove the value and by the way, that’s your final appeal. Have a good day,’” Matt said.

Matt said he had sent the USPS the ‘Proof of Value’ required but USPS wouldn’t budge. Matt gave up on the claim until he saw an NBC 7 Responds story about trouble someone else was having with a USPS package insurance claim. Click here to see that story.

USPS Refund Offbeat for Carlsbad Man