Despite the Yale Station post office’s efforts for improvement, students have been dissatisfied with its service during the busy opening weeks of school.

With the beginning of classes, Yale students have received a flood of packages with course materials, causing delays in parcel sorting leading to long lines at the post office. After student outcry last fall, post office officials implemented new measures to mitigate the delays, such as adding two new employees and a new window for distribution. Still, students said the post office has not achieved an efficient system of dealing with the rush of activity.

Connecticut United States Postal Service spokeswoman Christine Dugas said Wednesday that the new window looks to address the long lines and the new employees aim to help distribute packages more quickly. The post office currently has no backlogs — a delay between employees sorting parcels and handing out receiving slips — she added.

But the changes may not have improved the situation substantially. Nineteen out of 30 students interviewed said they experienced some trouble with the post office in the past two weeks — several received their packages two to three days later than the arrival date listed on the online tracking system and others spent an extensive amount of time in line waiting for their parcels. Many said they do not think this year’s situation is significantly different from last year’s.

via Yale station faces continued delays – Yale Daily News