Homeless individuals may not have a permanent residence, but they can still receive mail. USPS offers general delivery mail services to customers with no fixed address and no identification. According to USPS policies, there is no time limit for how long an individual may receive general delivery mail at a Post Office. Although mail is typically […]
In fiscal 2015’s second quarter (Jan. 1-March 31), the Postal Service’s operating revenue increased $223 million, or 1.3 percent, when compared to the same period one year earlier. The net loss was $1.5 billion compared to $1.9 billion a year ago. The operating revenue increase was driven by 14.4 percent growth in shipping and package […]
May 8,2015 Postal Service employees in Baltimore say they were proud to keep the mail moving despite recent unrest in the city. “I came to work to deliver to my customers because it’s my duty to provide them service,” said Letter Carrier Britt Danik, who works at Druid Station, located in one of the neighborhoods […]
May 4, 2015 The Postal Service must continue seeking innovative approaches to delivery, USPS leaders told Operations employees last week. “We are a delivery organization,” said Chief Operating Officer David Williams. “The mail mix is changing, but our commitment to our customers hasn’t changed. To keep their business, we must provide them with excellent experiences.” […]
Leading the way USPS ranks first in new customer service survey The Postal Service delivers better customer service than almost any other government agency, according to a report released this week. USPS and the National Parks Service (NPS) tied for first place among 18 federal agencies included in Forrester Research’s consumer index. The rankings are […]
Postal retail employees are continuing to use new mobile technology for routine transactions, reducing the amount of time many customers spend waiting in line. The mobile Point of Sale (mPOS) devices are modified iPods that come with a portable receipt and postage printer. Employees use the devices to scan and accept prepaid packages and sell […]
Super training – New course geared toward new postal supervisors USPS has introduced a comprehensive training course for newly promoted supervisors, part of a broader effort to strengthen the postal workforce by helping employees hone their talents and skills. The 16-week New Supervisor Program is required for new supervisors in areas such as Customer Service, […]
The Honolulu P&DC recently added a widescreen video monitor to better engage employees and provide them with useful on-the-job information. The monitor displays Pacific Area’s latest performance indicators and service rankings, as well as information on the 24-hour clock. Other features: sick leave updates, safety tips, Thrift Savings Plan (TSP) rates and video messages from […]
The mail moment lives. Forty-one percent of Americans still look forward to checking their mailbox each day, according to a Gallup poll published April 2. People 65 and older are more likely than anyone else to enjoy checking the mail, although more than a third of adults ages 18-49 also feel this way, the survey […]
Fresh test USPS expands grocery delivery test USPS is expanding its grocery delivery service in the Los Angeles and San Diego areas, part of the organization’s efforts to explore new ways to meet customers’ changing needs. The test aims to build on the success of a two-month operational test that concluded last fall in San […]