customer service

Jul 8th

PRC: Analysis of USPS’s FY 2014 Program Performance Report and FY 2015 Performance Plan

July 7, 2015 Washington, DC – In a report issued today, the Postal Regulatory Commission examines the Postal Service’s fiscal year 2014 program performance report and fiscal year 2015 performance plan. The Commission is mandated by statute to review the Postal Service’s goals and make findings as to whether the Postal Service has met those […]

Apr 14th

USPS working with postal unions to Improve customer satisfaction

C&IA, unions discuss best practices USPS continues to work with postal unions to improve customers’ experiences. Recently, Consumer and Industry Affairs (C&IA) officials in Washington, DC, met with union representatives to discuss the effects customer service has on the overall customer experience. The meeting focused on defining customer service characteristics that foster a positive experience […]