A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers: We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to […]
New policy has USPS customers seeing red NORWAY — Some United States Postal Service customers in Paris and Norway are wondering if the postal service cares more about the safety of its drivers than that of its customers. Recently, customers on the southbound side of the road received a letter from Norway Postmaster Mike Anderson […]
Management Instruction PO-160-2014-1 and Use of Updated Notice 4314-C November 26, 2014 – Effective November 27, 2014, Consumer and Industry Affairs is issuing Management Instruction PO-160-2014-1, Complaint Resolution and Proper Use of Notice 4314-C. These changes ensure alignment with current complaint handling business requirements and support the PMG’s core strategy to improve customer experience — […]
The U.S. Postal Service is added to the list of recent data hacks. Criminals broke into a computer system and stole personal data of employees, retirees, and millions of customers. “To think that everything can be OK one day, and then the next minute, your information is gone,” says Veral Hunter. Customers react to the […]
Says marketers giving mail a fresh look due to better data and technology integration SALT LAKE CITY — In a state of the business address to postal customers, Postmaster General and CEO Patrick R. Donahoe gave an upbeat assessment of the opportunities facing the mailing industry.
The U.S. Postal Service fell short of its own goals for customer service last year, <according to a new report from the agency’s regulator. The Postal Regulatory Commission’s report says that 78.4 percent of the USPS’s customers – either from households or small- to medium-sized businesses – said they were either very or mostly satisfied […]