4/26/2018 Self improvements – New retail kiosks offer updated features The Postal Service is replacing all of its self-service kiosks with upgraded machines. The new kiosks have improved screens that offer customers a similar experience to using usps.com. “Customers can have more streamlined transactions that combine online features and retail counter service,” said Retail and […]
The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure […]
PORTLAND, Ore. (KOIN) — A joint investigation between the US Post Office and the Washington County Sheriff’s Office is underway over the possibility skimming devices were illegally placed on self-service stamp machines at two post offices. Three customers who all used self-service postage machines in Beaverton and Aloha over the last five days reported large […]
Protecting USPS self-service kiosks from data thieves Postal Inspectors are investigating incidents of “skimming” at USPS self-service kiosks. Skimming occurs when a thief places an external device near the card reader of an ATM or other self-service machine to steal bank card numbers. Criminals use the captured card information, including PIN data, to create dummy […]
OIG Audit report on USPS Self-Service Kiosks(SSKs) In fiscal year (FY) 2003, the U.S. Postal Service received approval to develop 2,500 Automated Postal Centers (APCs), now called SSKs. The Postal Service completed distribution of the 2,500 SSKs to about 2,300 post offices in FY 2004. In 2013, the Postal Service deployed an additional 264 SSKs […]