Exclusive: Survey Finds Turmoil in Postal Workforce
Survey Says: No Recognition for Good Work; Supervisors Don’t Care for Workers as People; Don’t Feel Job Is Important; Fellow Employees Not Committed to Doing Quality Work.
A survey of postal employees conducted last year for the United States Postal Service paints a dire picture of the state of the organization’s workforce.
Gallup, which was paid $1.8 million by USPS to conduct the survey, presents a comparison to the results of similar surveys of millions of workers at hundreds of other companies in recent years. Across a range of questions addressing satisfaction in the workplace, the USPS scores in the 1st percentile, the very bottom, of the survey results.
The topline results were obtained through a Freedom of Information Act request after the USPS declined to provide the data to InsideSources when asked in January.
Postal workers reported strong job dissatisfaction, and in comparison to other organizations surveyed by Gallup, USPS employees say they rarely receive recognition for good work; their supervisors don’t care for them as people; they don’t feel their job is important; they lack opportunities to learn and grow, and their fellow employees are not committed to doing quality work.
A spokesperson for USPS says the organization was disappointed with the results. “Clearly, there is much room for improvement.”
This was the first time the survey, known as Postal Pulse, was administered to postal employees. USPS previously surveyed employees on a quarterly rotation for 17 years. Postal Pulse is the first time Gallup has contracted with USPS to conduct a version of its Q12 survey, which since its development in the 1990s has been given to 25 million workers at over 1,100 firms worldwide.
Related:
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- Postal Pulse employee survey aims to strengthen USPS workplaces
- APWU files Labor charge protesting USPS new ‘Postal Pulse’ employee survey
- USPS: Two Postal Pulse questions explained
- PMG Brennan discusses Postal Pulse survey and USPS growth initiatives
Postal Mismanagement Postal Pulse Survey tells me-in the land of the blind, the one eyed man is king! roflmfao.
At long last the PO has lowered their hiring standards – to the point that we now have gang members working amongst us. Diversity , diversity, diversity. Nepotism is the managerial order of the day. I’m seeing a lot of in-breeding.
USPS is managed by incompetent, stupid, rude, lousy management with Zero accountability. USPS is keeping , protecting, and hiring these rude, stupid, lack of management skills supervisors, MDOs, and plant managers. This is the way the Postal Service does business.
Never been worse. We are now promoting Mail Handler Assistants as supervisors in my facility. In direct violation of language in the clerks contract. The supine union does nothing only to protect their own do-nothing gigs. Can’t impact nap time after all.
Can you imagine taking orders from these kids? Of course not, they are stealing like the rest of management, in pursuit of mandated diversity goals. I’m counting the days, like everyone else I work with.
DON’T FILL OUT THE SURVEYS! THROW THEM IN THE TRASH IN FRONT OF YOUR SUPERVISOR! DO NOT GIVE THEM THE SATISFACTION OF DOCTORING THE RESULTS!
It’s time for the NALC to disband and put a real Union like the teamsters. This all the fault of the postal unions for being weak, and not standing up for the employees.
“GOING POSTAL” oh they were the days my friend that I thought would never end. not much has changed in the last 25 years accept the loss of over 190 Billion. now we have a “6 months in” IOD as PMG…….it only gets better. race to the bottom! to think Carvin Marvin Runyon was going to wack 50% of the mismgt before the evil doers got him.
What the post office needs to do is Turn the whole USPS operation over to private industry. Because now the USPS is at the point of no return as far as improvements. It’s just not going to happen with the personnel
That is running the show. I’ve seen in my 29 1/2 years a business of serving Joe public on a downward spiral with no end!!!!
Shame on USPS! What a lousy company to work for!
USPS is the worst place to work for because of extremely bad supervisors, and MDOs. No pay raise and benefits for employees, so that what USPS can expect from employees? Management don’t treat employees like human being but treat us like slaves. Very, Very, bad company to work for. USPS is keeping and promoting lousy, stupid management. Survey Says: No Recognition for Good Work; Supervisors Don’t Care for Workers as People; Don’t Feel Job Is Important; Fellow Employees Not Committed to Doing Quality Work. That is exactly correct.
I don’t care what you say, I’m getting a bonus and you ain’t.
Time to change your knee pads Larry, they’re worn out. Buy new ones for your “next” bonus.
No Recognition for Good Work; Supervisors Don’t Care for Workers as People; Don’t Feel Job Is Important; Fellow Employees Not Committed to Doing Quality Work because of bad management and bad company to work for. USPS is not a good place to work for. That is 100% correct. No pay raise, and benefits from management so that what do they, USPS, expect from employees. BAD SUPERVISORS AND MDOs, VERY, VERY BAD….USPS IS KEEPING AND PROMOTING THESE LOUSY SUPERVISORS AND MDOs.
The Postal Service doesn’t care if the service is going down the toilet, or if the employees quit in droves. That is just part of the plan! First start with an artificial, invented cost to deplete income ( prefunded health care) Second cut service to discourage public need of the Postal Service. And drive away the employees. Then give management well earned bonuses!
WTODD IS RIGHT!
DESTROYING THE POSTAL SERVICE FROM THE SENATE DOWN TO THE LAST RURAL POSTAL STATION.
IT’S A PLAN BY SENATORS AND BOARD OF GOVERNORS AND ALL THE SHAREHOLDERS OF UPS, FED-EX, STAPLES, PITNEY BOWES, AND EVERYONE ON THE STOCK MARKET WHOSE STOCK WILL GO UP; WHEN WE GO UNDER.
Like the concensus say NOTHING IS GOING TO HAPPEN! Every survey the Postal service has given in the past years, the results were the same, poor management low moral and the Postal service hides the true results. Even here in Sacramento we have a Manager under investigation for nepotism yet gets promoted as a acting plant manager. Now his niece in another tour is doing the same thing by having her husbands relative get hired as PSEs and becoming 204Bs. Funny I always thought that to be a 204B you have to be a career employee and as far as I know PSEs and MHAs are not career. Our union too over here turns the other cheek because they get their perks by spending most of the time in the union office. As long as they don’t “rock the boat” too much, management will leave them alone. One last thing, once in a while management would give us stand up talks about working as a team. Funny they themselves are backstabbing each other for a promotion and they talk about “teamwork”, what a joke.
our plant manager is on his 3rd plant. screwed up the last 2 and now he has run our dump into the ground. being an Indian (dot not native) they do not know what to with him. guess they will have to promote him “up” to get rid of him. I just wonder if that is how they do it in a Fortune 500 Company? why is this place still in business?
Amazing how many hell raising ignorant red necks get promoted to cause workplace havoc for the same type that are in charge of managing an office. Created term GO POSTAL in past years.
And what’s going to happen because of this? Nothing
No matter how much surveys are done. It’s never going to get fixed. Managers that bully and harass never get disciplined, they get rewarded by getting transfered to another office to bully and harass other postal employees. Our Union does not help, they try but at the end we still wind up getting the bad end of the stick. In our office we feel so hopeless. Our moral is down. Mail delivery is horrible, because management doesn’t care how the work gets done… management is always right we are always wrote get and God forbid you fight for what is right . You’ll have a big target on your back..
Just ran into Jimmy Jingle. Tells me his Plant Manager is pure
evil. Has more EEOs and labor charges pending. Trying to drive
long term employees out by any means. Is a founding member
of “Meaghan and the Muffin tops” and has the connections to
be in DC soon. Husband is MH out on workers comp. Funny.
Takes care of kids and runs home business. Really funny.
She is just an evil, immoral, lying woman who has no purpose
in life. Jimmy says that you can see how unhappy and miserable
she is just looking at her. Has no people skills at all. Good luck
to everyone who works for her. you need it!!!!
Sounds a lot like my Plant Manager, coincident ? I think not.
You would think after so many times that management does not follow the contract
the USPS would have training classes for supervisors. Yet they make the same mistakes over and over costing thousands of dollars. The time has come for the USPS to take action against supervisors who don’t obey the rules.
Changing leave slips from 4 house sick leave to 2 hours SL and 2 hours AL without telling workers , going back two years on attendance to write up and employee
is going beyond picking on someone after the supervisor has only be in the section for 2 months. Get supervisors who can work with their employees instead of working against them.
postal unions sold out 30 years ago…….answer is buy UPS & FDX stock, get on FMLA, and become a ROTC (retired on the clock) slug. knowing how to game the alphabet agencies (EEOC,OSHA, NLRB, Labor Department etc. ) like the minorities do and get a good lawyer in the wings can keep these bastards at bay. 8 more months till my get out (on my terms) 30…..with zero sick and 440 annual- yeah baby! postal workers base 56K, Verizon on strike with a 92K base……..do they know how to crap on their mismgt……and hold their heads high. sissy mary po workers are their own worst enemy. no one to blame but themselves…..at conventions they voted down locality pay….dummies.
I left 5 days after turning 55. 36 1/2 years of stupidity and bullying was enough. I felt like I was released from prison after being wrongfully accused of a crime. You have cowards micro-managing from 100 miles away from PO’s. They bully the local management without ever having stepped in an office. They then try to solve an imagined problem of Carrier’s going too slow by changing starting times. The later starts cause even Carriers to use more time due to being in heavier traffic. Why are they so dumb? Speaking of dumb, I knew I had to retire when Y-town began promoting the laziest and dumbest to 204b. Their main concern is not to be yelled at for using too much “time”. They are never trained properly. “You have undertime” is said everyday to every Carrier no matter the situation. This is the future of the USPS. Anyone with common sense stays out of management. I’ve taken part time jobs since retiring. It’s a pleasure to be trained then trusted to work daily. Other businesses know that bosses have work to do also. Postal management main “work” is to constantly watch or question Carriers why they aren’t doing more.
What a shock. Evil, immoral Managers and Supervisors.
Do more with less. Make the senior craft employees
miserable and drive them out. Sick leave up. Discipline up.
Numbers down. Turning into a sweat shop. No one cares
about the mail or customer service. Boy am I glad I’m
getting out soon because it is only gonna get worse.
I contacted engagement@usps.gov, reported our situation in Rolla Mo. A PI came in talked to me and left. The person that was threatened was transfered a week early to the new location they wanted. Nothing else seems to have happened to the abusive MNGT. person as they are continuing the threats. Almost everyone signed a letter to talk to a TAT but nobody ever came!!
You could thank the NALC for this, because they let management get away with everything! Starting from William Young and Fred Rolando. Allot carriers skip lunch and 10 minute breaks all the time to come at dois projected times.
The only answer is to get rid of these antagonistic supervisors. ..and have the t-6’s run their assignments…plus you will save millions…but you won’t. ….
So it took a FOI order to get management to release the results of the Postal Pulse survey that they had ballyhooed and raved about when it rolled out? Well, they say there’s a lot of work to be done, but I really doubt they give a shit about the results. It’s all smoke and mirrors to try to paint themselves as a responsible entity, and they surely could not have expected any better results unless they are so self absorbed and removed from the craft that they really thought they were wonderful effective leaders. I suspect it’s a half and half situation.
What the survey didn’t tell us is why people who participated gave such poor marks to fellow craft people. This is my theory – the quality issue is a response to the PSE/CCA program, where new non-career employees come in for much lower wages, are not trained properly, have no clue how to read pink cards, never look at a vacant slip or a name in or on a box, deliver vacation mail, and have no idea how to handle mark up and CFS mail. They simply deliver everything to be left to rot until the regular cleans up after them.
This is management’s fault. CCA’s are forced to practically run, have very long work days, and are told to ignore COA’s and other handling duties. Speed is everything at much lower labor costs, and fuck the customers.
Regulars are now being typecast as slow and lazy. I can retire at years’ end, which I will, after 32+ years of beating myself to death on city routes that before DPS and the internet were back breaking terrible routes. I walked 18 miles a day on the first route and 14 on the next one I bid on. Then although I got a mostly mounted/hop and stop route, it had the heaviest volume of any route, with a lot of heavy lifting, in and out, and basically the hardest physical wear and tear. My route I will retire from is mounted, but the parcels have exploded and volume is very high.
So, after two surgeries for hernias, shoulder surgery, two blown disks in my lower back and a knee that needs surgery, it’s about all I can do to make it around at 55 years of age. But does management take that into consideration? Hell no – we’re nothing but liabilities that they can’t wait to boot out the door for much cheaper help.
And even new regulars who are converted from CCA’s still act like CCA’s, running like hell, taking swings every day, and refusing to listen to any of us older carriers. They’ll get theirs when nationwide counts take place, which I predict will happen after the next wave of retirements in the next one to two years. Then, management will swoop in, consolidate routes, eliminate others and the carrier technician positions, and create real monster routes of 1200-1500 stops because the young ones kiss ass and will not listen. Glad I won’t be around to see it.
Don’t expect this survey to help us craft one damn bit.
Well stated. I totally agree.
Very well put and so close to the truth, it’s crazy.
I long suspected USPS would make the list of 100 Worst places 2 work 4 in the U.S.A.,if there was such a list? I’m hardly suprised. The new lower paid,lower benefits,MHA’s,PSE’s and,CA’s,USPS employees;only adds 2 such low workers morale. Especially,under Sweat-Shop conditions,of continually mandated,60-hrs.or longer work weeks. My guess is also,that USPS probably would put the MOST ruthless national and multinational corporations 2 shame,in their successful efforts,2 DRIVEOUT older and higher paid employees;most significantly,during the past ten-years?