CHICAGO (WLS) –The I-Team is tracking slow and unreliable mail service and putting the U.S. Postal Service to the test. There’s now new evidence that the problem is growing. ABC7 Consumer Investigative Reporter Jason Knowles got an inside look at the local postal nerve center and what’s being done to speed things up.
In an age of technology and e-mail, the U.S. Postal Service is sometimes referred to as “snail mail.” But for some people, the snail is slower than ever. There are cases where residents can’t get medicine and small businesses are losing money. The I-Team uncovered what may be causing the problem, and what managers at the post office are now promising.
“I am so fed up with it,” said Dionne Penman, USPS customer.
Penman says life-saving medicines for her parents have been delayed by weeks. She also showed us e-mails backing up claims that some of her paychecks have been “returned to sender.” She says her complaints to the post office went unanswered until the I-Team became involved.
“The money I depend on from the research places and my bakery business pays for the bills in the house and we can’t pay the bills,” said Penman.
The Penmans showed us name labels on the mailbox and a clearly marked address on their South Side residence. Neighbors say they’ve had similar issues.
I-Team: Snail mail getting slower?
And the PMG still has a job! No one should be getting a $$bonus for giving poor service to customers.not enough window clerks,closed on Sat.,and carriers working into the night.
Still Issa doesn’t come up with a plan after 3 or more years. Who’s moving at a snails pace now ISSA?
More than 90% throw most of their mail away just with a glance to see what’s important which is probably 1-2 piece of first class and all the other junk goes in the trash. It’s a waste of money and time on junk mail. Business wise is all in the priority and express mail only…that’s the future
The are a # of reasons why is because management, unions, whatever clerks are, and high seniority carriers don’t care anymore. They all slowed down and don’t care anymore. Cause of Congress and the way the country is headed