Video: Texas Woman told mail carrier is responsible for reimbursing her for missing packages | PostalReporter.com
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Video: Texas Woman told mail carrier is responsible for reimbursing her for missing packages

5/28/17 McAllen- A woman says she ordered packages but never received them and is now she’s out $300.

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Ruth Walters has filed claims after her packages went missing. She says the United States Postal Service isn’t reimbursing her instead her mail carrier is.
Walters receives packages every week. When her package didn’t arrive on April 24, she never imagined she’d be waiting for them a month later. She said the postal service said they delivered them but she says they were not. Turns out, they were delivered to a different street.

The post office carrier went to the other house where the packages had been misdelivered but the homeowner said they never received any packages. Walter’s husband then went back to the post office.

“They admitted it was their fault that it was misdelivered then after two weeks, we were told that the carrier was going to have to be responsible for paying us,” Walters said.

Walter said a mail carrier knocked on her door and handed her an envelope with $50 money order inside. She says she was never notified who, when or how much she would receive for her lost packages. Read more at KRGV Rio Grande Valley, TX

14 thoughts on “Video: Texas Woman told mail carrier is responsible for reimbursing her for missing packages

  1. The insurance claim is the responsibility of the sender who purchased or held the standard insurance receipt. The receiver of a package has no claim to insurance or reimbursement. The receiver gets their money back from the company or individual they made the purchase from and the sender files the insurance claim with the post office. The carrier can not be forced to pay any customer for lost items.

  2. I had a package that was misdelivered by the sub on my day off. I knocked on a door a week after the mosdelivery. They told me they didn’t have it. That’s the last I heard of the pkg

  3. TOOLBAGS. TOOLBAGS. TOOLBAGS. What a bunch of totally
    inept, corrupt, TOOLBAGS. FIRE THEM ALL.

  4. Is making the carrier pay standard USPS practise,for misdelivered parcels? The United States Postal Service, is hardly a neighborhood pizzaria or Chinese restaurant. If NOT,who is actually liable for a USPS lose or misdelivery of a parcels?

    • I believe, Under Article 12, USPS or its carriers are not reliable for mis-deliver or lost or stolen mails, parcels unless those mails, parcels are insured or registered…

  5. Where’s the Postal Inspectors? Some one should be in deep do do over this.

  6. This is just poor management. Anyone can make a mistake. These packages are GPS tracked and allowing a customer to say “we did not receive them in error” when you can track them to their house is just weak management. You need to get your lazy ass over there and threaten them with the inspection service to protect your carrier and get those packages back!!!
    I’ve had to do it for my carriers and it is part of management’s job!!!

      • Lighten up, will you? Really could very well have been using “my carriers” is a positive way. Perhaps Really really cared for his employees to the point of feeling affectionately possessive. There are plenty of good and decent managers and supervisors out there who respect and do their best for their people. If you have never been fortunate enough to have worked for one of the good ones, I’m sorry. You don’t need to always paint things with negativity. Try looking for the good in people and you’ll find more of it in yourself.

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