5/23/17  RICHMOND, VA (WWBT) – Qualifying for hardship mail delivery should be as easy as mailing a letter when you’re disabled, but it was not for Josh Wilson.

Postal workers do try to help residents they serve. In this instance, hardship mail delivery approval has to come from the top. It appears Josh’s letter got lost in the postal system until 12 On Your Side got involved.

Josh requested the special accommodation to maintain his independence. He has cerebral palsy and can’t talk or walk, but look around his apartment and you will see testaments to his determination to think and act for himself.

He recently earned an associate’s degree online in web design.

Josh used email to answer NBC 12’S questions about why relocating his mailbox would improve his qualify of life. He wrote, “I could oversee when and what the people that I hired get out of my mailbox.

His aide, Devin, says Josh’s mail problem greets him at the front door. He can’t get through it. Even if he could, the hallway leads to two more doors he would have to pass through to reach a cluster of boxes that individually open with a key. He’s not physically able to do any of that.

“Something like this is really hitting hard and the fact there’s been no real traction in getting it resolved is kind of irritating him a lot,” said Devin. Read more from

NBC12 – WWBT – Richmond, VA News On Your Side

source: 12 On Your Side Richmond, VA