Need help? Anthony Moya is ready to listen. Moya is a technical support agent at the Edison, NJ, Customer Care Center. He handles as many as 70 calls a day from Postal Service customers. “Our goal is improvement,” he said. “Our job is to resolve customer concerns. Many of them are able to be fixed […]
Who is Rachel Moyer? A Postal Service employee who’ll appear on the “Jeopardy!” episode scheduled to air Thursday, March 9. Moyer, a Charlotte, NC, operations support specialist, said it was an eye-opening experience. After performing well during a June 2015 audition, Moyer remained in the candidate pool until November 2016, when she was called to […]
3/8/17 – Walking for hours each day isn’t always easy, especially when doctors said you’d probably never walk at all. Just ask Elgin, IL, Letter Carrier Shawn Skau, who was born with clubbed feet and spent the next 12 years undergoing surgeries at Shriners Hospital for Children in Chicago. Skau never doubted his abilities and […]
1/20/2017 USPS numbers add up to busy season The holidays are over, but the numbers that show how much work the Postal Service accomplished are still emerging. USPS surpassed its projections of delivering 750 million packages during peak season, according to new data. On Dec. 19, one of the season’s busiest days, the Postal Service […]
USPS has reopened the Denham Springs Post Office nearly four months after historic flooding in southeastern Louisiana forced it to suspend operations. Southern Area VP Shaun Mossman and Louisiana District Manager Stephen Hardin welcomed employees and customers back into the facility during a recent reopening celebration. “When these kinds of crises occur, the Postal Service […]
12/30/16 USPS has expanded its Surface Visibility (SV) program to an additional 114 sites, bringing the total number to 437 across the nation. The program is part of the Postal Service’s broader efforts to better use technology and promote the SV application, which improves scanning and makes it easier for business customers to know the […]
12/30/16 The start of 2017 marks the beginning of what promises to be another busy year for the Postal Service. Throughout the year, the organization will continue its focus on its four core business strategies: delivering world-class customer experiences; engaging, equipping and empowering employees; innovating; and investing in the future. It also will be another […]
USPS is providing city and rural carrier assistants with improved training, part of a broader effort to strengthen workforce development. The organization has established city carrier assistant (CCA) and rural carrier assistant (RCA) academies in all seven areas. The weeklong academies offer classroom training, followed by on-the-job training. Topics covered range from scanning to safety […]
The following message is from PMG Megan J. Brennan: As Thanksgiving Day approaches, I would like to thank each of you for all you do every day for our customers, co-workers and our organization. I am continually inspired by your collective efforts on behalf of the Postal Service, and I commend your dedication to our […]
Keeping current The Postal Service reminds you to keep your mailing address updated online. This allows USPS to communicate with you, including sending you information about health benefits and other important topics. To check your address or update it, go to LiteBlue and select the “Change of Address” option in the rotating carousel in the center of […]